Product Support Sales Rep (PSSR)

About the role

The Product Support Sales Representative (PSSR) is a professional salesperson responsible for identifying new opportunities for parts and/or service sales within their assigned territory. This position is located at the Omaha, NB branch of MGX Equipment Services and reports to the Branch Manager.

Responsibilities

• Maintains a sales program within the area based on customer requirements; organizes territory in order to maximize selling time.
• Establishes and maintains relationships with new and existing customers; sets up new vendors.
• Informs customers of supply and price trends.
• Secures and renews orders and arranges delivery dates.
• Supports internal sales, service and parts departments.
• Aids in managing past due account balances.
• Performs inspections on cranes as per request by customers and/or insurance companies; completes inspections on time and discusses results with customer.
• Compiles and prepares lists and labor estimates for quotes.
• Provides customers with technical support; provides operator and maintenance orientation on new equipment; ensures scheduled maintenance is performed in a timely manner.
• Researches and delivers parts to customers.
• Works closely with Parts and Service Managers to accomplish monthly sales goals.
• Increases sales of replacement parts and solicits revenue repair work on equipment.
• Provides exceptional customer support through timely communications and excellent service.
• Follows up on sales calls.
• Delivers welcome packet within 1 week of delivery of a new or used product.
• Acts as a subject matter expert on complete product line in area of responsibility.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED required with a minimum of three (3) years of sales experience preferred within the construction equipment industry.
• Proficient in Microsoft Office Suite.
• Self-disciplined and has exceptional customer service and interpersonal skills with a proactive approach to gaining clientele.
• Knowledge of Crane Equipment (i.e., ATs, RTs, Crawlers, etc.) preferred.
• Clean driving record with the ability to travel 80% daily travel within assigned territory; occasional overnight travel required.

Health & Safety Requirements

• Perform job functions in a safe manner.
• Wear all Personal Protective Equipment (P.P.E.) required by Company policy for the job being performed.
• Know and follow established job specific and facility wide safety and health procedures and rules.
• Actively participate in safety and health training and demonstrate competency based on training received.
• Bring safety and health issues, unsafe acts, and safety suggestions to management’s attention or correct those you can.

Benefits

• Competitive total rewards package including benefits and 401(k) beginning day one of employment.
• Continuing education and training opportunities; tuition reimbursement for those who qualify.
• Vacation and Holiday Pay.
• Paid Parental Leave.
• Team building, engagement events, and community involvement.
• Scholarship Program.
• And much more!

Pay

This position offers a pay range between $50,000-$65,000 annually plus variable compensation. Pay is provided on a bi-weekly basis and there are 14 days in the pay period, beginning on a Monday and ending on a Sunday.

About Us

The Manitowoc Company was founded in 1902 and has over a 120-year tradition of providing high-quality, customer-focused products and support services to its markets. Headquartered in Milwaukee, Wisconsin, United States, Manitowoc is one of the world's leading providers of engineered lifting solutions. Manitowoc, through its wholly-owned subsidiaries, designs, manufactures, markets, distributes, and supports comprehensive product lines of mobile hydraulic cranes, lattice-boom crawler cranes, boom trucks, and tower cranes under the Aspen Equipment, Grove, Manitowoc, MGX Equipment Services, National Crane, Potain, Shuttlelift, and Upfits by Aspen Equipment brand names.