Product Support Sales Rep (PSSR)

About the Role

Dobbs Equipment is seeking an experienced Product Support Sales Rep (PSSR) to be a visible, active, and recognized customer support leader throughout your area of responsibility (AOR). The PSSR will aggressively pursue product support business opportunities with both existing and new customers to achieve monthly product support revenue and profitability objectives.

Responsibilities

• Ensure compliance with Dobbs Equipment Health and Safety Policies and Procedures as well as state/federal legislation.
• Call on all customers (current and new) in your assigned territory in accordance with the agreed call frequency to maximize product support revenue and profitability.
• Update the Dobbs Equipment database on a timely basis, including customer unit fleet details.
• Monitor local customer and competitive trends and make recommendations to enhance product support revenues and profitability.
• Ensure customer satisfaction with Dobbs Equipment product support and promptly address any disputes in accordance with company policies.
• Follow up with customers to ensure disputes are resolved in a timely manner.
• Staff the parts counter as scheduled and encourage customers to call for routine parts orders.
• Maintain strong expense controls while performing job functions.
• Develop the Dobbs Customer Portal by educating and training customers.
• Assist in the collection of accounts receivables as requested.
• Adhere to safety policies of Dobbs Equipment and clients.

Key Competencies

PSSRs are expected to aggressively target Deere and All Makes customer uptime by focusing on the following strategic areas:

• Selling shop and field labor jobs to Deere and All Makes customers.
• Preventative Maintenance Agreements.
• Undercarriage and Ground Engaging Tools.
• Strategic parts promotions set forth in the Dobbs Equipment Calendar.

Annual targets will be set and progress will be measured, reviewed, and ranked monthly via a Performance Scorecard. Targets include:

• Branch Service Share (Actual to Target).
• Parts and Labor Revenue.
• New Product Support Customer Revenue.
• JDLink Renewal Percentage.
• PM Agreement Service Completion.
• Undercarriage Revenue.
• Attachment Sales Revenue.
• Ground Engaging Tools Revenue.

Complete PSSR training on JDU and continue education to stay current with industry changes.

Requirements

• Valid Driver’s License and clean driving record.
• Customer service experience.
• Bachelor’s degree or equivalent from a four-year college, or a minimum of 3 years related experience/training, or equivalent combination of education and experience.
• Strong communication skills with teammates and customers.
• Strong problem-solving skills and ability to self-manage/self-motivate.
• PC literate, proficient with MS Office (Excel and Outlook).
• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
• Basic arithmetic skills (addition, subtraction, multiplication, division).
• Quick learner with the ability to think creatively.
• Extensive driving required; overnight travel may be necessary.
• Bilingual skills are a plus.

Work Environment

The work environment includes occasional exposure to wet/humid conditions, moving mechanical parts, and outside weather conditions. The noise level is usually quiet.

Physical Demands

The role requires regular standing, walking, use of hands, reaching with hands and arms, talking, and hearing. Frequent climbing, balancing, stooping, kneeling, crouching, or crawling. Occasional sitting. Must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities include close vision and color vision.