Product Support Representative (PSR)

Responsibilities

• Promote all of CEC products and services.
• Order all parts at customer jobsites and expedite parts on backorder.
• Aid customers in identifying their parts needs and obtaining the correct parts.
• Manage and retain a specific group of customers within the appropriate sales territory.
• Maintain high efficiency in the parts business and functions performed in ordering to ensure customer confidence and satisfaction.
• Diplomatically handle customer complaints and report any issues needing other company attention.
• Maintain promises and ensure timely deliveries.
• Make recommendations for new markets and improvements.
• Develop and implement service programs for assigned customers (maintenance programs, machine repairs, inspections, oil sampling).
• Conduct market and opinion surveys.
• Grow market share in the Central Alabama region.
• Maintain excellent customer relations.
• Maintain high employee morale.
• Complete call reports as specified by company procedures/policies.
• Monitor and track competitive company sales positions and market positions.
• Conduct ongoing surveys for each customer to determine their wants and needs for the future.
• Update and maintain a population list (model numbers and customer names).
• Follow all company policies and procedures as specified in manuals.

Requirements

• Personable, highly motivated, problem solver, reliable, ethical, adaptable.
• Strong selling and interpersonal communication skills.
• Ability to operate a computer, drive a vehicle, operate a forklift and overhead crane.
• Physical abilities including twisting, climbing, lifting, carrying, pushing, pulling, standing, walking, squatting, crawling, bending, fine manipulation, and simple grasping.
• Lifting and carrying parts and components weighing from 5 – 100 lbs.
• Performing tasks at customer jobsites and at CEC.
• On-call 24 hours a day.