Product Support Representative (PSR)

Responsibilities

• Promote all CEC products and services.
• All parts ordering at customer jobsites and expediting parts on backorder.
• Aid customers in identifying their parts needs and obtaining the correct parts.
• Maintain a high degree of efficiency in the parts business and functions performed in ordering.
• Diplomatically handle customer complaints.
• Maintain customer confidence, assurances, and satisfaction with CEC’s Parts Department service.
• Develop and grow market share in the Central Alabama region.
• Perform / coordinate market and opinion surveys.
• Assist with the performance of the annual physical inventory.
• Work with other department personnel to assist with parts information as required.
• Assist mechanics in pulling machine inspections and inputting information into the NDS system.
• Stock parts, handle freight, process stock transfers, and serve as a back-up to the front counter in the parts department.
• Back-up the Product Support Mgr when he is out of the office or on vacation.

Requirements

• Personable, highly motivated, a problem solver, reliable, ethical, and adaptable.
• Strong selling skills and interpersonal communications skills.
• The ability to operate a computer, drive a vehicle, operate a forklift and overhead crane.
• The ability to lift and carry parts and components weighing up to 100 lbs.
• The ability to twist, climb, stand, walk, squat, crawl, bend, perform fine manipulation, and simple grasping.
• On-call 24 hours a day.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role preferred.
• Knowledge of parts ordering and inventory management.
• Ability to work independently and as part of a team.
• Excellent communication and customer service skills.