Product Support Engineer - Power Systems - Middletown, NY

My client is a well-established engineering and technology company specializing in critical power solutions and electrical infrastructure systems. They support customers across a variety of industries where reliable power is essential to operations. The organization is known for technical excellence, innovation, and a strong commitment to customer success.

About the role

My client is seeking a Product Support Engineer II to provide advanced technical support, troubleshooting, training, and product quality expertise for critical power and UPS systems. This is an excellent opportunity for an experienced electrical engineer looking to work on complex technologies while collaborating with cross-functional and international teams.

Responsibilities

• Provide advanced technical support for field technicians and customers.
• Troubleshoot complex power system and UPS-related issues.
• Develop and maintain technical documentation and operating procedures.
• Support product quality initiatives and root cause investigations.
• Deliver technical training for technicians and end users.
• Collaborate with engineering, operations, and project teams to resolve technical challenges.

Qualifications

• Bachelor's degree in Electrical Engineering or related field.
• 7+ years of experience in power systems, UPS, or electrical engineering.
• Expertise in power electronics, SCRs, IGBTs, and control systems.
• Strong troubleshooting and root cause analysis capabilities.
• Experience with PLCs, ladder logic, and technical training.
• Ability to travel as needed with a valid driver's license and passport.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunity to work with advanced critical power technologies.
• Career growth within a highly specialized engineering environment.
• Exposure to global engineering and product support teams.
• Diverse and technically challenging projects.
• Stable organization with a reputation for innovation and excellence.