Product Support Analyst I (Mon-Fri; 12 PM to 9 PM ET)

Job Description

The Product Support Analyst I will be responsible for providing exceptional support to end users via email, phone, and chat. This specific position will have working hours from Monday to Friday; 12:00 PM - 9:00 PM ET. The ideal candidate will have a passion for technical troubleshooting and solving problems combined with prior experience in a customer-focused support position.

Qualifications

• Associates degree and at least 1 years’ experience in a busy, customer-focused IT support role, or equivalent experience
• Ability to work Monday to Friday, 12:00 PM to 9:00 AM ET
• Proven ability to solve problems in a logical, quick, and efficient manner
• Proven ability to learn a variety of technical topics quickly, including how systems function & the roles they perform from the user perspective
• Effective work prioritization and the ability to work under pressure
• Outstanding verbal and written communication skills
• Driven customer service ethos
• A keen interest in IT, from home hobbyist to IT professional
• Knowledge of Windows 7, 8, and 10
• Helpdesk ticketing system(s) experience (such as Salesforce Service, etc.)
• Experience with basic networking and Wi-Fi
• Experience with SQL and/or JSON
• Cisco CCNA or Microsoft MCSE
• Experience using an MDM or remote monitoring & management tools
• Experience working with vendors and/or integration partners

Additional Information

Clinical Ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.