Product Support Analyst I
About the role
InComm Payments is looking for highly motivated candidates wanting to expand their knowledge in the growing FINTECH industry. Our team provides global support for mobile & web-based applications and we engage with retailers worldwide with terminal and point of sale solutions. We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift, Health, General-Purpose, & Financial Reloadable cards). We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment.
Responsibilities
- Provide elevated support for inquiries through inbound/outbound telephone calls, e-mail from corporate clients, consumers, retailers, financial institutions, health partners and business partners.
- Troubleshoot store-based terminal issues, diagnose connectivity issues, troubleshoot point-of-sale-activation issues, and assist merchants when they have issues with their POS terminals, account updates, card orders, invoicing.
- Document activities in the call management and ticketing system as required.
- Understand, utilize, and adhere to the Financial Services industry protocols.
- Other tasks and responsibilities as assigned by leadership team.
Qualifications
- 1+ years of experience in customer service.
- Excellent verbal and written communication.
- The ability to provide outstanding customer service.
- Clearly demonstrated skills working in a team environment.
- Computer literate and moderate technical skills preferred.
- Ability to analyze and solve problems.
- Multi-task in a fast-paced and changing environment.
- Work prioritization and time management skills.
- Bilingual-English/Spanish - Required.
- Trilingual-English/Spanish/French - Preferred.
Benefits
We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
Pay
The shift will be Tuesday through Saturday 9:30AM to 6:00PM. The training will generally be Monday through Friday 8:00AM-4:30PM. The training may last 2-3 months.
Schedule
The shift will be Tuesday through Saturday 9:30AM to 6:00PM.
Skills
Customer service experience, excellent verbal and written communication, problem-solving skills, multitasking ability, and proficiency in English and Spanish (or French).
Company Information
InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.