Product Specialist - Security, Video, Fire and Access Control Solutions

What You’ll Do

• Test and evaluate new and existing intrusion, video, fire, and access control products, features, hardware, software, and integrations.
• Support beta programs, product pilots, and field trials with internal teams, manufacturers, and service providers.
• Document product performance, installation requirements, troubleshooting steps, known issues, and recommended best practices.
• Aid in technical documentation, solution diagrams, training materials, SOPs, and support resources.
• Collaborate with Operations, QA, Technical Support, Sales, and customers to troubleshoot and resolve escalated product issues.
• Gather feedback from field teams and customers to identify product improvements and support recommendations.
• Validate product and service performance requirements for quality assurance.
• Assist with product launches by providing testing, training readiness, internal communications, and operational preparation.
• Identify required test equipment, installation tools, demonstration equipment, and support materials.
• Maintain awareness of relevant installation standards, product requirements, cybersecurity considerations, and data privacy/security frameworks.
• Support trade show, sales demonstration, and product lab setup, configuration, and testing as needed.

What We Are Looking For

• Minimum of 5 years of hands-on experience specifying, designing, installing, servicing, testing, or supporting residential or commercial intrusion, video, fire, or access control technologies.
• Knowledge of intrusion, fire/NFPA, video, access control, electronics, and National Electrical Code standards.
• Experience with video solutions, IP networking, video monitoring, analytics, cloud-connected devices, SaaS platforms, or IoT technologies.
• Familiarity with cybersecurity best practices and compliance frameworks such as NIST, CCPA, or similar standards preferred.
• NICET, ESA, or equivalent certification in Fire, Intrusion, Access Control, or Video preferred.
• Strong troubleshooting, documentation, communication, and organizational skills.
• Ability to work independently, manage multiple tasks, and collaborate across Operations, Product, Sales, Support, and external partners.
• Strong computer skills, including Excel, Word, and PowerPoint.
• Experience with Salesforce.com preferred.

Benefits

• Competitive pay and the opportunity to work for an iconic brand.
• Great medical, dental, vision, short- and long-term disability, and life insurance options.
• Company-paid holidays, floating holidays, and paid time off.
• 401(k) plan with a competitive company match.
• Eligible for a free monitored security system after 90 days.
• Education assistance.
• Volunteer and community engagement opportunities.
• On-site café, coffee/smoothie bar, walking trail, basketball court, and fitness facility.
• Birthday and work anniversary rewards.