Product Specialist - Edge Bander

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world‑class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs. We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and non‑ferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries. Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.

Position Summary

Responsible to assist the Product Manager in providing sales and technical assistance within a specific product category, while working in conjunction with sales personnel to develop profitable equipment businesses.

Essential Functions

• Assist the sales force with creating, reviewing, and modifying sales documents, presentations, proposals, and recommendations for new, existing, or potential customers.
• Analyze the customer’s operation and requirements to develop solutions that meet their needs.
• Work with the sales force and customers to ensure business plans, sales commitments, and system specifications are carried out to maximize sales potential and customer satisfaction.
• Provide technical support to the service group.
• Provide creative support and input for advertising efforts, including press releases, IWF/AWFS, trade magazines, etc., to maximize visibility and showcase industry leadership.
• Act as liaison between Parts/Service, Sales, and customers to ensure equipment, parts, and service orders are fulfilled as expected.
• Provide ongoing training for employees and customers on new equipment, modifications, enhancements, or improvements.
• Monitor the competitive climate within the industry to stay abreast of changes in equipment, pricing, promotions, and peripheral offerings.
• Work closely with customers to recommend and demonstrate appropriate software solutions for their business requirements.

Qualifications

• Bachelor’s Degree in Engineering or equivalent industry experience.
• Three to five years of relevant experience in the panel processing industry and in a technical support role.

Skills & Abilities

• Proficiency with the MS Office Suite.
• Ability to multitask.
• Adaptability to changing priorities.
• Strong verbal and written communication skills.
• Strong administrative skills.
• Exceptionally strong customer service skills.
• Effective presentation skills.

We offer our team members a generous benefit package, opportunities for career advancement, and support throughout your career journey.