Product Specialist

General Functions/Responsibilities

• Develop an in-depth understanding of assigned products, including specifications, features, and benefits.
• Hands-on demonstrations to show proper techniques of product installation to other members of the company and customers.
• Trouble shoot potential product issues and either immediately resolve minor issues or report and escalate more serious issues encountered by customers.
• Stay updated on industry trends, competitor products, and emerging technologies related to the product.
• Collaborate with customer service and sales team members to identify customer needs and recommend appropriate product solutions.
• Provide pre- and post-sales support, including addressing technical questions or concerns.
• Gather user feedback for product enhancement and customer satisfaction.

Qualifications

• Minimum 2-year college degree in engineering, technology, or related field.
• Proven experience within product management, applications engineering, development engineering or equivalent with specific knowledge of fiber optic connectors preferred.
• An understanding of mechanical devices, materials, and basic physics is required.
• Experience with physical product development/engineering is preferred.
• Hands-on demonstration skills are required to show the proper techniques of product installation to other members of the company and customers.
• Trouble shooting skills are required for evaluating potential product issues and either immediately resolving minor issues or reporting and escalating more serious issues encountered by customers.
• Able to translate technical concepts into user-friendly terms for diverse audiences.
• Excellent interpersonal and written communication skills.
• Excellent presentation and writing skills.
• Extremely well organized and must be able to multi-task.
• Proficiency with Microsoft Office Suite.