Product Specialist

Location: Atlanta, GA (Hybrid, 10% Travel)

Department: Customer Success

About SmartPM Technologies

SmartPM Technologies is transforming the construction industry with the SmartPM Schedule Control Platform — a powerful, analytics-driven solution that empowers project teams to manage schedules, mitigate risk, and achieve predictable project outcomes. As a rapidly growing SaaS company, SmartPM provides cutting-edge technology, insightful data analytics, and exceptional service to help our clients elevate their project performance.

Responsibilities

• Implementation & Onboarding
  • Lead customer onboarding and configuration of the SmartPM platform, ensuring seamless implementation aligned with client objectives.
  • Collaborate with customer Subject Matter Experts (SMEs) to integrate SmartPM into existing processes and Standard Operating Procedures (SOPs).
  • Deliver tailored implementation plans, timelines, and training schedules that set customers up for long-term success.
• Training & Enablement
  • Conduct virtual and on-site training sessions for all user levels—from project schedulers to executive sponsors.
  • Develop and deliver training materials, best practices, and product demonstrations to ensure user confidence and adoption.
  • Partner with Customer Success Managers to monitor training impact, adoption trends, and areas for continued education.
• Professional Services Delivery
  • Perform and oversee analytical deliverables such as project schedule assessments, delay analyses, and schedule performance reviews using SmartPM.
  • Translate analytical findings into actionable insights, helping customers identify risks, improve predictability, and enhance project outcomes.
  • Deliver professional presentations and reports to executive and project-level stakeholders.
• Customer Partnership
  • Serve as a trusted advisor, ensuring customers understand and achieve the full value of SmartPM.
  • Support CSMs and Account Executives with renewal and expansion initiatives by demonstrating measurable ROI and performance improvements.
  • Proactively identify risks and adoption challenges, collaborating across teams to implement solutions that improve retention and satisfaction.
• Collaboration & Continuous Improvement
  • Work closely with Customer Success, Sales, and Product teams to deliver exceptional customer experiences and provide insights to influence product enhancements.
  • Contribute to refining implementation and training methodologies that improve scalability, efficiency, and client outcomes.
  • Maintain up-to-date product expertise and industry knowledge to deliver the highest level of service to clients.

Requirements

• Required proven expertise with tools such as Primavera P6 and Microsoft Project.
• Must have a strong understanding of construction scheduling methodologies, project controls, and earned value management.
• Must be willing to travel to customer sites.
• Bachelor’s degree in Construction Management, Engineering, or related field.
• 5+ years of experience in construction project controls, scheduling, or forensic delay analysis, with at least 3+ years in a customer-facing or implementation role.
• Exceptional communication and presentation skills, capable of engaging both technical and executive audiences.
• Demonstrated ability to manage multiple projects, prioritize effectively, and deliver on deadlines.
• Experience mentoring teams and collaborating cross-functionally in a SaaS or technology-enabled services environment.
• Certifications such as PMP, PSP, or CCP are highly desirable.
• SmartPM experience a strong plus.

Benefits

• Innovative Environment: Work with cutting-edge technology redefining construction project management.
• High-Impact Role: Directly influence how top firms manage and deliver their projects with SmartPM.
• Career Growth: Opportunities for leadership, professional development, and career advancement in a fast-scaling company.
• Collaborative Culture: Join a team that values innovation, teamwork, and customer success.
• Work-Life Balance: Enjoy the fulfillment of meaningful work without the burnout of traditional consulting or construction roles.