Product Specialist

Porsche Stevens Creek, a proud member of Penske Automotive Group, is dedicated to delivering exceptional automotive sales and service experiences. The team focuses on providing customers with top-tier service and performance, reflecting the prestige of the Porsche brand. The dealership values dependable, enthusiastic, and committed professionals who share a passion for excellence and customer satisfaction.

About the role

The Product Specialist is a full-time, on-site role based at Porsche Stevens Creek in Santa Clara, CA. This role focuses on engaging customers in the showroom, providing detailed product knowledge on Porsche vehicles, features, and technologies, and supporting them through the selection and purchase process.

Day-to-day tasks include greeting and consulting with customers, conducting vehicle demonstrations and test drives, explaining performance and safety features, and answering product-related questions. The Product Specialist collaborates with the sales team to support the sales process, maintains up-to-date knowledge of the Porsche lineup, and participates in training and product updates. The role also involves maintaining a professional showroom appearance, documenting customer interactions, and ensuring an exceptional and consistent customer experience.

Responsibilities

• Greet and consult with customers in the showroom
• Provide detailed product knowledge on Porsche vehicles, features, and technologies
• Conduct vehicle demonstrations and test drives
• Explain performance and safety features
• Answer product-related questions
• Collaborate with the sales team to support the sales process
• Maintain up-to-date knowledge of the Porsche lineup
• Participate in training and product updates
• Maintain a professional showroom appearance
• Document customer interactions
• Ensure an exceptional and consistent customer experience

Qualifications

• Strong product knowledge and experience as a Product Specialist or in similar product-focused roles
• Analytical skills, including the ability to understand vehicle specifications, compare models, and interpret customer needs
• Excellent communication skills, both verbal and written, to clearly explain features and build customer trust
• Customer service skills and a commitment to delivering a high-quality, welcoming, and inclusive experience
• Sales skills, including consultative selling, relationship building, and follow-up capabilities
• Familiarity with luxury or automotive brands (beneficial)
• Proficiency with digital tools and CRM systems (beneficial)
• Valid driver’s license with a clean driving record
• Prior experience in retail, automotive, or hospitality environments (preferred)
• Ability to work flexible hours, including evenings and weekends