Product Specialist

Retailer Success

Aid in the enrollment and connectivity of retailer accounts to subscribed destinations. Facilitate connections to search and social platforms through both email and phone outreach.

• Ensure appropriate products are set and maintained at the retailer level.
• Respond to assigned retailer inquiries (support tickets) and work them to resolution.
• Complete tickets within 1 business day.

Utilize Thumbstopper

• Utilize SalesForce Key Performance Indicators.

Daily Requirements

• Contribute a minimum of 40 working hours per week.
• Maintain collaborative team presence using Ticketing and Conversations in Salesforce, via Slack, and by actively participating in company meetings.
• Participate in scheduled meetings as required.
• Participate in professional interactions with company departments including sales, technology, and executive management departments.

Required Skills

• Professional verbal and written communications skills.
• Proven ability to build and maintain relationships with clients.
• Detail oriented with excellent organizational skills.
• Proficient with Microsoft Office Suite, SalesForce and other software solutions.