Product Specialist

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist—whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. We’re proud to have you on the journey.

About the role

This role is responsible for driving the growth, profitability, and competitive positioning of ID Technology’s print-and-apply product lines. The position works cross-functionally with vendors, engineering, sales, and marketing to ensure product development, launches, and ongoing support align with market demands and deliver measurable business value.

Responsibilities

• Product & Application Engineering
  • Lead application engineering efforts for print-and-apply systems across diverse customer environments
  • Validate new products performance, reliability, and market readiness
  • Evaluate existing equipment performance, including repair history and runtime, and recommend improvements
  • Review and approve custom/turnkey application designs prior to sale
  • Assist with Product managers to maintain CPQ being functional and correct
• Customer Solutions & Pre-Sales Support
  • Conduct site surveys and develop tailored application solutions
  • Provide application samples, print samples, application rates, quotations, and technical recommendations
  • Evaluate existing machinery and recommend optimized spare parts kits and pricing
  • Partner with sales to support product demonstrations and custom solution development
  • Contribute to the product line and growth of sales
• Product Management & Strategy
  • Collaborate with product managers and marketing on product launches, sales tools, and promotional materials
  • Work with Sales Management and Marketing to support pricing strategy development and maintain product price lists
  • Maintain competitive analysis and provide actionable insights to the sales team
• Vendor & OEM Management
  • Serve as the primary liaison for vendor communication
  • Support OEM development initiatives and ongoing partnerships
  • Monitor product quality and resolve vendor-related issues
  • Assist in setting appropriate stocking levels for equipment and parts
• Project & Operations Management
  • Lead along with product managers & project management efforts for large or complex installations
  • Maintain accurate install base records and reference accounts
  • Identify opportunities to streamline surveys, quoting, and order entry through software tools
  • Ensure all technical and sales resources are up-to-date and accessible via internal systems

Requirements

• Proven mechanical and electrical aptitude and hands-on problem-solving ability
• Proficiency in Microsoft Office and general business software tools
• Self-motivated, detail-oriented, and committed to delivering high-quality work
• Excellent customer-facing and relationship management skills
• Electrical or mechanical engineering experience
• Ability to take and edit digital photographs

Preferred Skills & Experience

• Experience with industrial communication protocols (e.g., TCP/IP, RS232)
• Strong analytical and presentation skills (Excel, PowerPoint)
• Experience with continuous improvement training
• Preferred skills and experience with printing, coding, or marking equipment
• Strong industry knowledge within packaging, labeling, or automation

Physical & Travel Requirements

• Ability to lift and carry 60+ lbs
• Willingness to travel approximately 25–30%

Benefits

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. Total compensation includes:

• Salary
• Comprehensive medical, dental, and vision programs
• Life insurance
• Generous paid time off program
• Retirement savings plan with a company match

There is no waiting period for benefits—you are eligible on your first day of employment.