Product Specialist

About the role

Responsible for explaining and demonstrating vehicle features and technology to customers at the beginning of the sales process. Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties And Responsibilities Include

• Greets customer and determines make, type, and quality of vehicle desired
• Edicates customer on current product line options and basic product specifications
• Provides product information (brochures) for customers when requested
• Demonstrate vehicle features and technology features to customer
• Education customer on optional equipment available for purchase
• Answers questions about the vehicle, technology, and features
• Conducts test drives
• Conduct training classes for current customers on technology
• Provides assistance to customers as needed
• Works closely with salesperson
• Supports sales team as needed
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
• Desired Education: GED √ High School Diploma Associate Degree Bachelor Degree Master Degree Doctorate Degree
• Field Of Study/Work Experience: Accounting √ Automotive Business Human Resources Information Technology
• Desired Work Experience: up to 3 years 3-5 years 5+ years
• Education/Experience: Previous sales and/or customer service experience desired. Advanced technology skills.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Environment Demands: Duties are performed throughout the premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, employee may be exposed to various work environments and required to perform a variety of tasks.

Core Values

• Servant Leadership: Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect: Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity: Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer: Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning: Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels: Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
• Commitment to Continuous Improvement: Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.