Product Specialist AET

About the Role

Crown Equipment Corporation, a leader in forklift and material handling technology, is seeking a technical professional to coordinate projects, oversee technology installations, and provide expert support to customers and internal teams. This role involves extensive travel and requires a strong technical background, excellent communication skills, and the ability to manage complex projects independently.

Responsibilities

• Coordinate projects and visits with customers and local resources.
• Oversee the installation and commissioning of technology solutions at customer facilities and testing/demo locations.
• Attend cadence meetings and conference calls to keep remote groups informed.
• Engage with customer stakeholders as the primary technical resource on site.
• Provide troubleshooting assistance for local and global service teams, collaborating with Engineering as needed.
• Stay updated on industry trends, best practices, and emerging technologies.
• Lead meetings and conference calls with customers and internal resources.
• Prepare for site visits by programming, testing firmware, configuring servers and equipment, and reviewing customer materials (e.g., CAD drawings).
• Analyze and interpret data to support customer inquiries and departmental decisions.
• Record and share customer experiences, test results, status updates, and project milestones in cadence meetings.
• Contribute to a Support Wiki to keep the team updated.
• Present high-level updates to Management on solution development and customer projects.
• Assist Sales, Engineering, Marketing, and Service with customer-facing strategies, processes, and documents.
• Onboard customer end-users and stakeholders to ensure buy-in and comfort with new technologies.
• Collaborate with departments to create materials for Sales, Service, Training, Marketing, and customers.
• Drive the adoption of Industry 4.0 technologies through change management and training programs.

Qualifications

• 5-7 years of related experience.
• Associate’s degree in Computer Science, IT, Mechanical Electronics, or Industrial Engineering (non-degree considered with 12+ years of experience and a high school diploma or GED).
• Valid driving privileges.
• Ability to travel extensively (over 20% overnight stays).

Preferred Qualifications

• Four-year degree in Electronics, Information Technology, Industrial Engineering, or Engineering.
• Advanced computer skills, interpersonal skills, and technical field experience in the lift truck industry.
• Self-motivated with the ability to make independent decisions and speak comfortably in front of large groups.
• Excellent communication, relationship-building, time management, analytical, and problem-solving skills.

Work Authorization

Must be legally authorized to work in the United States. Sponsorship is not provided for this position.

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays and Vacation
• Tuition Reimbursement

Location: New Bremen, OH, US, 45869