Product Specialist (1840)
Position Summary
The Product Specialist serves as the technical expert for assigned products, supporting design, performance, and lifecycle management. This role bridges engineering, operations, and sales teams to ensure products are technically sound, manufacturable, and aligned with customer requirements.
Key Responsibilities
Serve as the technical subject matter expert for assigned products and systems
Maintain in-depth knowledge of product design, materials, specifications, and performance requirements
Partner with sales teams to provide product training, demos, and technical support
Support product configuration, customization, and application-specific solutions
Proactively develop new and improved ideas for designated product line
Identify potential markets, customers, or opportunities for growth of product line
Work with engineering teams on product design, validation, and continuous improvement initiatives
Affirmative review of drawings, specifications, and engineering change requests (ECRs)
Support testing, troubleshooting, and root cause analysis of product issues
Ensure documentation aligns with engineering standards and revisions
Develop and maintain technical documentation (spec sheets, work instructions, manuals)
Collaborate with operations to ensure manufacturability, quality, and efficiency
Support implementation of process improvements and cost reduction initiatives
Assist with resolving production issues related to product design or performance
Work with quality teams on non-conformances, corrective actions, and continuous improvement
Cross-functional collaboration
Act as a liaison between engineering, sales, quality, and operations
Provide technical support to internal teams and customers
Translate complex technical concepts into practical, actionable insights
Support training for internal teams on product features and applications
Travel to tradeshows as needed and provide direct customer interactions regarding product
Qualifications
Bachelor’s degree in Engineering (Mechanical, Industrial, Manufacturing, or related)
2–5+ years of experience in engineering, product support, or manufacturing environment
Strong understanding of engineering principles, materials, and manufacturing processes
Experience reading and interpreting technical drawings and specifications
Strong problem-solving and analytical skills
Effective communication skills across technical and non-technical teams
Preferred Qualifications:
Experience with CAD software (e.g., SolidWorks, AutoCAD)
Familiarity with WorkWise ERP System
Experience with Lean manufacturing, Six Sigma, or continuous improvement methodologies
Knowledge of quality systems (ISO standards, root cause analysis tools, etc.)
Physical Demands And Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.