Product Services Manager

About the role

The Product Services Manager leads a team dedicated to solving complex product and service challenges while delivering an exceptional customer experience. In this role, you'll guide strategic issue resolution, lead high-impact projects, build strong cross-functional partnerships, and drive continuous improvement across the Product Services function. This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that includes the movement of your household goods, temporary housing, and much more — in addition to a relocation counselor to assist you throughout the entire journey.

Responsibilities

• Lead and develop a team of Product Services specialists, empowering them to confidently resolve complex customer and product-related challenges.
• Oversee high-impact service situations, balancing customer satisfaction, business priorities, and long-term risk management.
• Partner closely with Quality, R&D, Sales, and other teams to identify trends, influence solutions, and improve the customer experience.
• Drive continuous improvement initiatives that strengthen processes, service strategies, and team effectiveness.
• Champion Marvin's values by fostering collaboration, accountability, and a customer-first mindset across the organization.

Requirements

• Solve complex challenges with sound judgment, business insight, and a customer-first approach.
• Build relationships and influence outcomes across teams and stakeholders.
• Lead and develop others while driving accountability and continuous improvement.
• A bachelor's degree in a related field and leadership experience within customer service, product support, or technical service.
• Experience resolving complex product or service issues in a manufacturing, building products, or similar environment.
• A proven ability to lead cross-functional initiatives and drive results through collaboration and process improvement.

Benefits

• Health insurance
• Paid holidays
• Paid parental leave
• 401(k) retirement savings match
• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Pay

Compensation $89,000.00 - $110,000.00