Product Services Engineer

About the Role

A Product Services Engineer troubleshoots and resolves complex issues for energy software platforms, serving both internal and external users. The role involves detailed root-cause analysis across application, infrastructure, host/VM, and cloud environments, collaborating with cross-functional teams to drive technical problem resolution.

Responsibilities

• Analyze user behavior and system logs to identify, reproduce, and resolve issues.
• Distinguish between software defects and enhancement requests through thorough investigation.
• Collaborate with Software Engineering, Data Science, Product Owners, Customer Success, and Business Management teams to resolve technical problems.
• Investigate application logs, system behavior, API responses, and monitoring data to diagnose issues.
• Use Unix/Linux command-line tools for troubleshooting and diagnostics.
• Write and execute SQL queries to investigate data and application issues.
• Utilize AWS services (e.g., S3, CloudWatch, Lambda, Step Functions) for diagnostics and issue resolution.
• Identify opportunities for product improvement and reduction of recurring issues.
• Communicate technical findings clearly to both technical and non-technical stakeholders.
• Support software releases, testing, validation, and deployment following established SDLC processes.

Requirements

• Strong Unix/Linux command-line and application troubleshooting experience.
• Proficient in log analysis, root-cause analysis, and API/application debugging.
• Advanced SQL skills for data investigation and issue resolution.
• Hands-on experience with AWS services (S3, CloudWatch, Lambda, Step Functions).
• Familiarity with monitoring/observability tools (e.g., Grafana, CloudWatch).
• Experience in customer-facing technical support and production issue resolution.
• Ability to support UAT and release validation; solid understanding of SDLC.

Preferred Qualifications

• Background in the energy, utilities, or renewable energy industry (e.g., solar, wind, battery/energy storage, energy analytics, energy management systems).

Ideal Candidate Profile

The ideal candidate is a strong technical problem solver with a customer-first mindset, capable of independently investigating and resolving complex production issues. They combine skills in production support, software debugging, AWS, SQL, Linux, observability, and customer-facing technical support. Experience in renewable energy or energy analytics is a significant plus.