Product Sales Support Admin-Area

Supports division sales by addressing and resolving Territory Manager (TM), District Sales Manager (DSM), Chain Account Manager, Healthcare Manager, and Major Account Manager questions and requests in a timely manner while utilizing detailed knowledge of U.S. Foods products, systems, and tools. Primary liaison between Area or Distribution Centers (DCs) Sales, Buyers, and Category Management as it relates to customer resolution activities. Works closely with division departments, particularly purchasing and category management, to support efforts with vendors and suppliers to communicate important information.

Responsibilities

• Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
• Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text, or other necessary means either by determining answer on own or escalating to appropriate division/regional resources or external vendors, as required.
• Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS.
• Execute sample policy to obtain samples for customers and/or Territory Managers.
• Develop and maintain current knowledge and resources to answer questions regarding product availability, delivery schedule, broker contact and line information, product information and specification, product selection, and substitutes.
• Prioritize requests based on urgency and customer status.
• Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries.
• Develop product category knowledge in order to suggest substitute product when necessary.

Requirements

• College degree or equivalent distribution or food service supply chain experience required.
• Minimum 2 years of purchasing, merchandising, sales, or customer service experience is required, preferably in a foodservice distribution environment.
• Previous U.S. Foods experience preferred.
• PRISM skills preferred.

Skills

• Proficient in the use of Microsoft Office, especially Microsoft Word and Excel.
• Extremely organized, analytical, and possess highly developed written/oral communication and interpersonal skills.
• External and internal customer service focused.
• Ability to research, escalate, and follow up on inquiries with a great sense of urgency, including times when that communication requires input from internal resources not located in the same building.
• Ability to overcome objections and obstacles with a solution-based attitude.

Benefits

• Health insurance
• Pre-tax spending accounts
• Retirement benefits
• Paid time off
• Short-term and long-term disability
• Employee stock purchase plan
• Life insurance

Pay

$32.00 per hour (expected base rate range: $29 - $44, depending on relevant experience, education, skills, function, and geographic location).

Schedule

This is an onsite, hourly position.