Product Researcher

About the role

You'll be the person who figures out what Firecrawl should build next — and why. Right now, our engineers are shipping great infrastructure, and our support and sales teams are handling inbound well. But the bigger product bets — the ones that turn a good tool into a dominant platform — are stalling because nobody has the bandwidth to do real customer discovery.

Responsibilities

• Talk to customers constantly. This is the job. You're running 15-25 customer conversations a week — discovery calls, user interviews, onboarding sessions, churn conversations.
• Develop a sixth sense for what customers say versus what they actually need. Find the insights that change priorities.
• Create content from customer conversations. The best product research doubles as marketing.

Requirements

• Ex-founder energy. You've built something from scratch — ideally in dev tools or technical infrastructure. You know what it feels like to talk to your first 100 customers and figure out product-market fit by hand.
• Genuinely technical. You don't need to be writing production code, but you need to understand the product deeply enough to have credible conversations with developers.
• Exceptional communicator. You're great on camera, great on calls, great in writing. You can talk to a senior ML engineer about their RAG pipeline and then turn that conversation into a crisp internal brief that changes what the team builds.
• Executor, not theorist. You don't produce 30-page research reports that nobody reads. You produce clear recommendations with enough evidence to act on, and you move fast enough that your insights are still relevant when you share them.
• Comfortable with ambiguity. There's no playbook for this role at Firecrawl yet. You're building the customer discovery function from scratch.

Qualifications

• 3+ years in product research, customer discovery, technical PM, or founder-level product work — with demonstrated results.

Skills

• Customer discovery expertise.
• Technical understanding of web data infrastructure.
• Effective communication and presentation skills.

Benefits

• Salary Range: $160,000–$230,000/year (Range shown is for U.S.-based employees. Compensation outside the U.S. is adjusted fairly based on your country's cost of living. You can explore how we calculate this here: https://www.firecrawl.dev/careers/compensation/).
• Equity Range: Up to 0.15%.

Pay

Salary Range: $160,000–$230,000/year (Range shown is for U.S.-based employees. Compensation outside the U.S. is adjusted fairly based on your country's cost of living. You can explore how we calculate this here: https://www.firecrawl.dev/careers/compensation/).

Schedule

Hybrid

Location

San Francisco, CA

Job Type

Full-Time

Experience

3+ years in product research, customer discovery, technical PM, or founder-level product work — with demonstrated results

Visa

US Citizenship/Visa required