Product Reliability Engineer

About the role

The Product Reliability Engineer will own the health, stability, and observability of our systems end-to-end. They will respond quickly to automated alerts and customer-reported issues, triage, diagnose, and resolve production incidents with a bias toward permanent fixes over workarounds. They will build and maintain incident response playbooks and postmortem processes, coordinate cross-functionally with customer success managers and key account stakeholders to maintain customer trust in the event of an incident, design and instrument telemetry, logging, and alerting across our serverless AWS stack, build dashboards and health metrics that surface issues before customers feel them, identify recurring failure patterns and drive systemic fixes into the codebase, reduce operational toil through automation, contribute directly to the codebase—improving resilience, reducing tech debt, and creating automation to ensure bugs are resolved quickly and with little human intervention, partner with engineers on new feature launches to assess reliability risks before they ship, and make data-driven recommendations on where to invest in stability.

Responsibilities

• Respond quickly to automated alerts and customer-reported issues
• Triage, diagnose, and resolve production incidents with a bias toward permanent fixes over workarounds
• Build and maintain incident response playbooks and postmortem processes
• Coordinate cross-functionally with customer success managers and key account stakeholders to maintain customer trust in the event of an incident
• Design and instrument telemetry, logging, and alerting across our serverless AWS stack
• Build dashboards and health metrics that surface issues before customers feel them
• Identify recurring failure patterns and drive systemic fixes into the codebase
• Reduce operational toil through automation
• Contribute directly to the codebase—improving resilience, reducing tech debt, and creating automation to ensure bugs are resolved quickly and with little human intervention
• Partner with engineers on new feature launches to assess reliability risks before they ship
• Make data-driven recommendations on where to invest in stability

Requirements

• 2+ years of software engineering experience, with meaningful time spent in reliability, platform, or production-facing roles
• Strong debugging instincts and comfort tracing failures across distributed systems using logs, traces, and metrics
• Hands-on experience with AWS (Lambda, SQS, RDS, CloudWatch or equivalent)
• Comfortable reading and writing Go, TypeScript, or similar backend languages
• Experience building or improving observability infrastructure (alerting, dashboards, telemetry)
• High ownership mentality: you close the loop, you write the postmortem, you ship the fix

Qualifications

• Strong plus: experience in legaltech, fintech, healthtech, or other high-sensitivity, always-on environments