Product Registration Representative

About the role

PDS Tech Commercial is partnering with a leading HVAC manufacturing company to find a detail-oriented, customer-focused Product Registration Representative. If you enjoy helping people, solving problems, and ensuring customers receive the support they need, this is an opportunity to make a meaningful impact every day.

As a Product Registration Representative, you'll play a vital role in delivering an exceptional customer experience by supporting distributors, dealers, and homeowners throughout the product registration and warranty process. Your attention to detail and commitment to service will help ensure customers receive accurate warranty coverage and timely assistance.

Responsibilities

• Support distributors, dealers, and homeowners with product registration inquiries.
• Communicate warranty coverage updates to distributors, dealers, and homeowners.
• Ensure product model and serial numbers are accurately entered into company systems.
• Respond to Distributor Warranty Administrators via email, Salesforce cases, and telephone.
• Guide customers through online product registration and website navigation.
• Register equipment on behalf of homeowners who do not have internet access.
• Provide warranty information and registration confirmations.
• Update and correct product registrations when requested by homeowners, dealers, or distributors.
• Route customers to the appropriate department when assistance falls outside product registration.
• Deliver professional, timely, and accurate customer support with every interaction.

Requirements

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• At least 1 year of experience using Microsoft Word, Excel, and PowerPoint.
• Strong communication, organizational, and problem-solving skills.
• Excellent attention to detail and a commitment to providing outstanding customer service.

Preferred Qualifications

• Experience using Salesforce or a similar customer relationship management (CRM) platform.
• Previous experience supporting customers, dealers, or distributors in a fast-paced environment.

Pay

$19.50 per hour

Schedule

Monday to Friday, 8:00 AM to 5:00 PM

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Short-term disability
• Additional voluntary benefits
• Employee Assistance Program (EAP)
• Commuter benefits
• 401K plan
• Paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law
• Holiday pay where applicable

Benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.