Product Readiness Manager

About the role

The Product Readiness Manager is responsible for driving cross-functional readiness activities for New Product Introductions (NPI) and major product releases with market impact. This role works closely with Product & Engineering, Sales, Marketing, Support, Services, and Partners to coordinate launch readiness plans, maintain visibility to key milestones, and ensure required enablement and operational activities are completed on time.

Responsibilities

• Coordinate cross-functional product readiness activities for assigned new product introductions and major releases, ensuring plans, owners, dates, and dependencies are clearly documented and tracked.
• Build and maintain readiness plans, status updates, and milestone tracking to provide timely visibility into launch progress and areas of risk.
• Partner with Product & Engineering, Sales, Marketing, Support, Services, and Partner teams to align launch requirements, internal readiness activities, and operational dependencies.
• Track completion of key launch readiness deliverables such as enablement materials, release communications, FAQs, support readiness, partner readiness, and internal process updates.
• Facilitate recurring readiness meetings, capture action items, follow up on commitments, and escalate blockers or risks to the Director, Product Readiness as needed.
• Support go/no-go readiness reviews by consolidating inputs from stakeholder teams and ensuring leaders have an accurate view of launch status, open issues, and dependencies.
• Monitor readiness metrics and launch outcomes, and identify opportunities to improve launch processes, templates, tools, and team coordination.
• Support handoffs to post-launch owners, including ComX where applicable, to help ensure continuity from launch readiness into commercialization and adoption activities.
• Contribute to consistent execution of the Product Readiness Office operating model, standards, templates, and governance practices across launches.

Requirements

• Bachelor’s degree in Business, Finance, Accounting, Project/Program Management, or a related field (or equivalent practical experience).
• 5+ years of experience in project management, program management, launch readiness, product operations, or a related role in a software/SaaS environment.
• Experience coordinating complex, cross-functional initiatives involving Product, Engineering, and customer-facing teams.
• Strong organizational and execution skills, including experience managing timelines, dependencies, risks, and stakeholder communications.
• Ability to synthesize information from multiple teams into clear status updates, readiness views, and action-oriented recommendations.

Qualifications

• Strong project and program coordination skills with the ability to manage multiple workstreams, deadlines, and stakeholders simultaneously.
• Knowledge of launch readiness, cross-functional planning, and governance processes in a software or SaaS environment.
• Strong written and verbal communication skills, including the ability to prepare concise status updates, meeting materials, and risk summaries for stakeholders.
• Ability to identify, track, and escalate risks, issues, and dependencies in a clear and timely manner.
• Strong analytical and organizational skills with attention to detail and follow-through.
• Ability to work effectively across Product, Engineering, GTM, and operational teams without direct authority.
• Proficiency with project/program tooling and collaboration platforms (e.g., Jira, Asana, Microsoft 365).

Skills

• Strong project and program coordination skills with the ability to manage multiple workstreams, deadlines, and stakeholders simultaneously.
• Knowledge of launch readiness, cross-functional planning, and governance processes in a software or SaaS environment.
• Strong written and verbal communication skills, including the ability to prepare concise status updates, meeting materials, and risk summaries for stakeholders.
• Ability to identify, track, and escalate risks, issues, and dependencies in a clear and timely manner.
• Strong analytical and organizational skills with attention to detail and follow-through.
• Ability to work effectively across Product, Engineering, GTM, and operational teams without direct authority.
• Proficiency with project/program tooling and collaboration platforms (e.g., Jira, Asana, Microsoft 365).

Benefits

• Excellent Medical Plan.
• Dental & Vision Insurance.
• Life Insurance.
• Short & Long Term Disability.
• Vacation Time.
• Paid Holidays.
• Professional Development.
• Retailer Plan.