Product Quality Lead, Panel

Key Responsibilities

• Own and evolve the end-to-end quality strategy across Foundations & Smart Hub Panel, ensuring alignment with business goals and product requirements.
• Serve as the single point of contact for quality within your vertical, representing Foundations & Smart Hub Panel in enterprise-level quality discussions, strategic planning, and go/no-go decisions.
• Lead, mentor, and grow QA engineers; foster technical excellence, ownership, and a continuous improvement mindset.
• Manage QA resource planning, team utilization, and career development for direct reports.
• Act as primary liaison between Development, Product/Program Management, Quality, and Release teams.
• Drive cross-functional alignment on quality KPIs, release criteria, and test plans across all Smart Hub Panel features and foundational services.
• Influence and enable product and engineering leaders to prioritize quality throughout planning and execution.
• Define and implement robust QA processes, integrating manual and automated testing throughout the full SDLC.
• Champion automation-first and shift-left testing approaches to optimize CI/CD pipelines and ensure product reliability.
• Create comprehensive test plans (including unit, functional, automation, and compliance testing such as 508).
• Create and continually maintain Quality Requirements Documents (QRDs) and verification processes.
• Proactively identify, manage, and escalate risks impacting quality or release schedules.
• Collaborate with Program and Release Management to define and monitor timelines, testing deliverables, and quality gates.
• Drive active participation in backlog refinement, bug reviews, release readiness assessments, and production support as needed.
• Utilize tools like Jira, Confluence, and dashboards to track quality metrics, visibility, and trends for Foundations & Smart Hub Panel products.
• Ensure rigorous documentation of test activities, outcomes, and decisions.
• Promote best practices in reporting, documentation, and test planning.
• Foster a culture of transparency, ownership, and innovation in quality engineering practices.
• Continuously enhance QA tools, frameworks, and processes to optimize coverage, efficiency, and reliability.
• Maintain deep product and technical knowledge to anticipate and address current and future quality risks.

REQUIRED QUALIFICATIONS

• 8+ years in Quality Assurance, with 2+ years in a leadership/management role overseeing product/platform verticals or core app features.
• Significant hands-on experience in developing and executing quality strategies for complex, cross-functional platforms, ideally including mobile, web, device, and foundational services.
• Strong understanding of software test planning, automation, release management, and risk identification/mitigation.
• Deep knowledge of agile methodologies, DevOps pipelines, and CI/CD best practices.
• Demonstrated ability to lead high-performing QA teams and oversee resource planning.
• Experience with Atlassian tools (Jira, Confluence, GitLab), test management tools, and requirements documentation.

SKILLS

• Exceptional communication and collaboration skills; adept at influencing technical and non-technical stakeholders.
• Technical expertise in test frameworks, automation tools, QA methodologies, and bug management.
• Proven problem-solving, analytical, and strategic thinking abilities.
• Strong project management skills—able to manage schedules, balance priorities, and drive results across multiple teams.