Product Quality Lead

Job Overview

Job Responsibilities

Professional Qualifications

Benefits/Perks

The Product Quality Lead serves as a critical gatekeeper of product performance, ensuring that all products meet rigorous standards for safety, quality, and technical compliance. This role will lead quality verification efforts for both new and existing products, leveraging scientific methods and statistical analysis to deliver robust, data-driven insights.

• Lead technical testing and laboratory operations, managing workload, priorities, and team performance to meet quality standards and timelines.
• Develop and present data-driven recommendations to cross-functional teams, offering technical solutions to improve product quality and food safety.
• Represent the voice of the customer by conducting benchmark testing, defect classification, and establish performance targets for new and existing products.
• Support consumer complaint investigations and field issue resolution by collaborating with manufacturing teams to identify root causes and implement corrective actions.
• Continuously improve laboratory methodologies and uphold rigorous testing protocols by staying current with industry standards and best practices.
• Define, verify, and validate test methods and equipment to ensure reliable, repeatable results in product development.
• Build and manage relationships with internal and external laboratories (e.g., R&D, third-party, UK/IT) to expand testing capabilities and support business growth.
• Apply advanced troubleshooting and problem-solving skills to resolve complex product quality challenges.
• Follow the New Product Development (NPD) process, including benchmarking, establishing baselines, setting quality targets.
• Coincide with cross-functional teams (e.g. Production, R&D, Customer Care, Quality) to align product specifications and quality requirements across coffee machines, food, and promotional items.
• Maintain accurate records of product quality activities, performance trends, and improvement recommendations.
• Monitor key performance indicators (KPIs) and quality metrics, providing insights and reports to senior management.
• Contribute to the ongoing evolution of the role through professional development and support of strategic initiatives.

Professional Qualifications

• Degree from an accredited institution, science-based or related field
• 2+ years working in quality related field
• Experience with laboratory techniques and equipment
• Computer/quality systems background
• Experience with computer systems and statistical software (preferably Excel, Power BI, Minitab)
• Skilled at technical report writing
• Effective written and verbal communication
• Knowledge and understanding of manufacturing systems
• Investigative problem-solving skills
• Ability to meet deadlines
• Self-motivated
• Strong attention to detail

Benefits/Perks

• Competitive Medical, Vision, Dental Benefits
• 401K Package
• Employee Assistance Program
• Hybrid Work Schedule
• Ability to be barista certified
• Tuition Reimbursement
• Performance Development Plans
• Employee Discounts
• Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
• Flexible business casual dress code - jean friendly!
• Free coffee, anytime!