Product Quality Eng Sr

Job Summary

The Senior Product Quality Engineer works within the Continuous Improvement: Product Quality Group to advance enterprise quality and increase customer satisfaction by reducing product defects. Operating with a high degree of latitude, you will act as a U.S. Champion, leading product development and launch processes to proactively address quality.

Key Responsibilities

• Continuous Improvement & Leadership

  • Drive Continuous Improvement: Utilize Six Sigma, Lean, Statistical Process Control (SPC), and Theory of Constraints to define and execute improvements across the global supply chain.
  • Act as a Change Agent: Coach, mentor, and teach leaders and personnel to build a strong, organization-wide culture of quality assurance.
  • Lead Quality Teams: Advise and lead quality improvement teams to enhance departmental communication processes, methodologies, and procedures.
  • Manage Projects: Efficiently manage multiple concurrent global quality improvement projects, communicating constraints effectively and achieving timely project closure.

• Global Supplier Quality & Corrective Actions

  • Coordinate Supplier Quality: Drive data-driven quality improvements across the global network of internal and external suppliers.
  • Analyze & Report Data: Gather, document, and report quality data at the supplier, product, process, and attribute levels.
  • Manage Corrective Actions: Identify, issue, track, and verify the closure of supplier-level corrective action requests on an item-by-item basis.
  • Collaborate Globally: Communicate directly with Vendor Champions (VCs), supplier quality personnel, and management to identify and act on improvement opportunities.
  • Monitor Overseas Trends: Track quality trends and patterns from overseas teams to create directed work for improvement efforts.

• Product Development & Testing

  • Lead Product Launches: Provide quality leadership during new product development and launch processes.
  • Develop Testing Protocols: Create test requirements, methods, and protocols; document test results and follow-on activities.
  • Establish Process Controls: Participate in design reviews, establish process controls, and work with suppliers to develop mutually beneficial quality plans.

• Quality Systems, Data & Documentation

  • Implement Quality Systems: Develop key pieces of the quality system, including the disposition of non-conforming product, Production Part Approval Processes (PPAP), and First Article Inspection (FAI) criteria.
  • Voice of Customer (VOC) Action: Lead communications and corrective actions based on data supplied by HomeStore operations and VOC feedback.
  • Define Key Metrics: Assist in defining and reporting key measures for organizational dashboards to provide visibility and predictability for the Product Quality Improvement system.
  • Standardize Procedures: Work with technical personnel to create standard policies, update the quality manual, and approve critical quality and engineering documentation.

Qualifications

• Education: Bachelor's Degree in Engineering, or equivalent work experience required.

• Experience & Skills:

  • 5+ years of experience in quality improvement and process design within a manufacturing environment required.
  • Strong understanding of Lean processes and basic Theory of Constraints.
  • Working knowledge of one or more Continuous Improvement methodologies (e.g., Six Sigma).
  • Experience with Quality Management Systems (QMS) and supply chain systems.
  • Familiarity with effective change management strategies.
  • Ability to read and interpret product drawings, layouts, and Bill-of-Material (BOM) structures.
  • Strong documentation management strategy and workflow concepts.
  • Excellent platform skills for conducting formal and informal training.
  • Exceptional analytical, problem-solving, and time management skills.
  • Ability to work independently and collaboratively in a fast-paced environment, handling multiple projects simultaneously.
  • Proficient computer skills, including Microsoft Office Suite.
  • Strong interpersonal skills with the ability to display empathy, understanding, and patience when responding to difficult employee, vendor, or customer inquiries.

Work Environment

This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety-sensitive operations and may include various shift schedules to support production and distribution needs.

Benefits

• Health, Dental, Vision, and Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities & Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

About

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Interested in Learning More?

Click the links below to learn more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values:

• Corporate Social Responsibility
• View Our Corporate Brochure

Notice to Search Firms

We are not seeking assistance or accepting unsolicited resumes from search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Optional: Sponsorship Information

Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.