Product Quality Assurance Supervisor

Key Responsibilities

• Provide direct leadership and supervision for laboratory operations and technical staff focusing on performance management, workflow efficiency, and staff development
• Oversee daily lab operations, ensuring effective prioritization of work to meet business needs
• Manage comprehensive PER logistics from initiation through material handling, assignment, analysis, review, and final closeout
• Ensure timely and prioritized lab review of all PER according to established protocols and identify and remove process bottlenecks, standardize workflows, and implement process improvements
• Communicate critical findings and recommendations to Quality Assurance, Application Engineering, and Sales teams
• Develop, implement, and manage Key Performance Indicators (KPIs) for laboratory operations
• Maintain accurate documentation and reporting of laboratory activities and results
• Implement corrective action programs based on analysis of quality data and testing outcomes
• Drive continuous improvement initiatives to enhance laboratory efficiency and effectiveness
• Ensure adherence to all safety regulations and company policies within the laboratory environment
• Serve as coach and mentor to laboratory and technical staff, fostering accountability, engagement and growth

Qualifications

• Bachelor's degree in Engineering, Chemistry, Materials Science, or related technical field
• Minimum 7+ years of progressive experience in quality assurance, with demonstrated history managing laboratory operations or customer incident management systems
• Proven ability to manage teams and operational processes in a structured environment
• Experience driving process improvements, workflow optimization, and cross-functional collaboration
• Technical Skills: Proficiency in data analysis software and statistical analysis tools, Knowledge of quality management systems and testing equipment, Understanding of corrective action programs and root cause analysis methodologies, Familiarity with industry standards and regulatory compliance requirements

Key Competencies

• Strong analytical and problem-solving abilities with attention to detail
• Excellent leadership and team management skills; motivate and guide a diverse technical team
• Effective written and verbal communication skills
• Ability to prioritize multiple projects and meet deadlines in a fast-paced environment
• Experience mentoring and developing technical staff
• Understanding of lean manufacturing principles and continuous improvement methodologies
• Strong organizational skills and ability to manage complex processes
• Ability to travel globally