Product Quality Analyst II (Remote)

About the role

About Our Client: The organization operates within the benefits technology industry, focusing on creating solutions that help clients optimize their benefits programs while minimizing risk. It addresses challenges related to employee engagement and benefits selection by providing secure, easy-to-use software and services designed to enhance client satisfaction and program effectiveness. Established by HR professionals, the program emphasizes a service-oriented culture and leverages a secure SaaS platform to deliver measurable success.

About the Opportunity: The PRODUCT QUALITY ANALYST II is responsible for ensuring the quality and reliability of web applications, Web APIs, and batch applications through comprehensive testing. This role contributes to the organization by identifying defects, documenting issues, and collaborating with development teams to improve software quality, directly impacting client satisfaction and the effectiveness of the benefits technology offerings.

Responsibilities

• Create and execute manual and automated test cases for web applications, Web APIs, and batch applications.
• Document defects thoroughly and monitor bug tracking systems.
• Collaborate with software engineers, business analysts, and stakeholders to align testing with business requirements.
• Enter and manage test cases and results within test case management systems.
• Apply quality assurance methodologies and understand the software development lifecycle.
• Ask probing questions to assess potential solution impacts.
• Propose creative solutions to enhance client satisfaction.
• Perform other duties as assigned.
• Comply with all organizational policies and standards.

Requirements

• Bachelor’s degree in Computer Science, MIS, Computer Engineering, or related field, or equivalent experience.
• Four years of experience in manual or automated software testing.
• Demonstrated ability to identify software defects effectively.

Skills

• Experience with user interface development, billing/payroll modules, or import/export data files is beneficial.
• Self-directed, motivated, and innovative mindset with eagerness to stay current with industry trends.
• Familiarity with Gherkin test format.

Benefits

If benefit eligible, comprehensive benefits package available.

Pay

• The pay range for this position is 65K to 99K per year, determined by the candidate’s education, experience, knowledge, skills, and abilities, as well as internal equity and market data.
• Eligible to participate in the quarterly bonus incentive plan.