Product Promoter

About the role

The Product Promoter (Flooring) is responsible for increasing brand awareness and driving product visibility for MSI's flooring portfolio by merchandising customer locations, delivering product knowledge seminars, and providing product training to customer sales teams. This role serves as a brand ambassador, building strong customer relationships while ensuring MSI products are professionally displayed and effectively promoted.

Responsibilities

• Promote MSI's flooring product portfolio by merchandising displays and maintaining product presentation standards at customer locations.
• Visit retailers, dealers, landscaping yards, builders, architects, designers, kitchen dealers, and other strategic customers to increase product awareness and brand visibility.
• Conduct product knowledge seminars, demonstrations, and training sessions to educate customers and their sales teams on MSI products, features, and applications.
• Build and maintain strong relationships with existing customers to support customer retention and identify opportunities for business growth.
• Cook up with customers to ensure appropriate quantities of promotional materials, merchandising displays, samples, and marketing collateral are available.
• Maintain accurate customer records, merchandising activities, and sales reports within company systems.
• Attend and represent MSI at trade shows, conventions, customer events, and industry seminars.
• Provide exceptional customer service by responding promptly to customer inquiries and supporting merchandising initiatives.
• Operate an MSI company vehicle to transport merchandising materials, displays, and promotional products to customer locations.
• Travel extensively throughout the assigned territory to support merchandising activities and customer engagement.
• Perform additional duties and special projects as assigned.

Requirements

• High school diploma or equivalent required; bachelor's degree or related college coursework is preferred.
• Candidates with equivalent education, demonstrated skills, and relevant professional experience will also be considered.
• Two (2)+ years of experience in merchandising, retail, sales support, customer service, or a related professional environment.
• Retail merchandising experience is preferred but not required.
• Excellent verbal and written communication skills with the ability to effectively deliver product presentations and customer training.
• Strong interpersonal, relationship-building, and customer service skills.
• Self-motivated, organized, proactive, and able to work independently with a strong sense of urgency.
• Strong listening, critical thinking, and problem-solving skills.
• Intermediate proficiency in Microsoft Outlook, Word, and Excel.
• Experience using iPads, iPhones, smartphones, or other mobile technology for business purposes is preferred.
• Able to maintain accurate customer records, reports, and merchandising documentation.
• Willingness and ability to travel up to 80% of the time within the assigned territory.
• Valid driver's license with the ability to safely operate an MSI company vehicle.
• Frequent travel (up to 80%) to customer locations, trade shows, and industry events.
• Regular operation of an MSI company vehicle to transport merchandising displays, promotional materials, and product samples.
• Frequent lifting, carrying, assembling, and positioning of merchandising displays and product samples as needed.
• Combination of field-based customer visits and occasional office work.

Qualifications

• Ability to maintain accuracy in customer records, reports, and merchandising documentation.
• Ability to travel up to 80% of the time within the assigned territory.
• Ability to operate an MSI company vehicle to transport merchandising materials, displays, and promotional products to customer locations.
• Ability to perform tasks such as frequent lifting, carrying, assembling, and positioning of merchandising displays and product samples as needed.
• Ability to work independently with a strong sense of urgency.
• Ability to maintain a professional demeanor and conduct oneself in a manner consistent with the company's values and mission.

Skills

• Customer service skills
• Product knowledge
• Communication skills
• Organizational skills
• Problem-solving skills
• Time management skills
• Interpersonal skills
• Travelling skills

Benefits

• Referral, Holiday, and Annual Bonuses
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests

About MSI

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents. Over the years, MSI has been the recipient of many prestigious awards including: Top 5 fastest growing companies - OC Business Journal Supplier Diversity Award - Home Depot #1 Flooring Distributor multiple years in a row - Floor Covering Weekly Top Workplaces Award winner multiple times - Top Workplaces MSI Founder named the Entrepreneur of the Year - Ernst and Young MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.