Product, Privacy and Regulatory Counsel

About the role

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

Responsibilities

• Ai governance & product counseling - Advise Product and Engineering on privacy-by-design, AI governance, and regulatory risk across the full product lifecycle. Support the development of legal frameworks covering AI training data, LLM data use, model governance, and compliance with the EU AI Act, US state AI laws, and FTC guidance.
• Global privacy & data protection - Support Dialpad’s global privacy compliance program (GDPR/UK GDPR, CCPA/CPRA, HIPAA, and beyond) in partnership with dedicated legal team members. Help manage the data subject access request program, maintain DPIAs and RoPAs, and serve as on-call counsel for data incidents, including breach response and required notifications.
• Telecom & regulatory compliance - Advise on federal and state telecom regulations (FCC, TCPA, 911, USF), track international developments, and handle CALEA readiness, law enforcement requests, and sectoral compliance across regulated verticals.
• Security partnerships & certifications - Partner with Security and GRC teams on certifications (ISO 27001, SOC 2, PCI, HIPAA) and help design privacy-enhancing controls including automated redaction, anonymization, and access governance.
• Commercial & marketing enablement - Handle DPA and BAA negotiations, support complex enterprise transactions, and advise on marketing compliance including TCPA, CIPA, web tracking, consent signals, and digital advertising practices.
• IP & legal operations - Participate in the Patent Review Board, coordinate patent prosecution with outside counsel, contribute to key internal policies, and drive legal ops scalability through automation and AI tools.

Requirements

• J.D. from an ABA-accredited law school; active bar membership in 1+ U.S. states.
• 8+ years of relevant legal experience, preferably including meaningful time at a recognized law firm with a technology or privacy practice, combined with in-house experience at a SaaS or technology company.
• Deep expertise in GDPR, CCPA/CPRA, and HIPAA, including privacy-by-design and cross-border data transfers.
• Familiarity with AI legal frameworks (EU AI Act, US state AI legislation, FTC priorities).
• Experience communicating complex legal concepts to non-legal audiences.
• Experience advising Product and Engineering teams on product, privacy, and regulatory matters.
• Experience with FCC/TCPA/VoIP regulation or communications products such as call recording, telecom, or voice/AI-enabled workflows.
• Experience with incident response and breach notification under US state laws and GDPR.
• CIPP/US, CIPP/E, or equivalent privacy certification is a plus.

Qualifications

• Scrupulous attention to detail and ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Passion for technology and a commitment to ethical AI practices.

Skills

• Experience with AI legal frameworks (EU AI Act, US state AI legislation, FTC priorities).
• Experience advising Product and Engineering teams on product, privacy, and regulatory matters.
• Experience with FCC/TCPA/VoIP regulation or communications products such as call recording, telecom, or voice/AI-enabled workflows.
• Experience with incident response and breach notification under US state laws and GDPR.
• CIPP/US, CIPP/E, or equivalent privacy certification is a plus.

Benefits

We offer competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Pay

The target base salary range for this position is $169,000—$214,000 USD.

Schedule

This is a full-time position.