PRODUCT PRINCIPAL - Customer Experience

About the Role

Product Principal focuses on connecting strategies and defining scope across multiple product teams and domains, delivering business value to drive sales, improve efficiency, and enhance customer satisfaction through quality products. This role works closely with Product Directors and cross-functional program leaders, guiding business reviews and presenting across all organizational levels. The Product Principal drives innovation, change management, and process improvement within their enterprise product line.

Responsibilities

• Delivery and Execution (10%): Coordinates Distinguished Engineers, User Experience Principals, and impacted teams to align scope; reviews solutions to ensure alignment with company, stakeholder, and end-user priorities.
• Strategy and Planning (60%):
  • Partners with cross-functional programs or technology portfolios to align outcomes.
  • Cascades context to leadership and strategy to teams using OKRs.
  • Leads cross-functional discovery with UX Principals, Distinguished Engineers, and balanced teams.
  • Creates, coordinates, and sequences activities to ensure alignment across impacted teams.
  • Provides visibility of work through holistic roadmaps with dependencies.
• Team and Stakeholder (30%):
  • Partners with leadership to represent the portfolio during enterprise planning and discovery.
  • Fosters collaboration across teams and portfolios to drive value and resolve impediments.
  • Manages cross-functional team and stakeholder expectations to align scoping with product strategy.
  • Educates requestors to prioritize based on tangible benefits or user experience.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Bachelor’s degree or equivalent in a related field (or equivalent knowledge, skills, and abilities).
• Minimum of 8 years of relevant work experience.

Preferred Skills

• Working knowledge of Microsoft Office Suite and presentation software (e.g., Microsoft PowerPoint).
• Demonstrated ability to collaborate effectively with cross-functional teams.
• Ability to simplify complex or technical ideas for diverse audiences.
• Excellent written and verbal communication skills.
• 2+ years of leadership experience.

Competencies

• Business Insights
• Drives Vision and Purpose
• Manages Ambiguity
• Nimble Learning
• Self-Development
• Collaborates
• Cultivates Innovation
• Manages Complexity
• Situational Adaptability
• Balances Stakeholders
• Communicates Effectively
• Customer Focus
• Drives Results
• Interpersonal Savvy
• Organizational Savvy

Travel

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements

Mostly sedentary work with frequent opportunities to move. Rare occasions may require moving or lifting light articles.

Working Conditions

Located in a comfortable indoor area. Unpleasant conditions, if any, are infrequent and not objectionable.