Product Portfolio Operations Manager, Consumer Bank Engagement

Job Responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
• Partner with stakeholders and product portfolios to align on Consumer Bank goals, priorities, and outcomes
• Lead quarterly demand and investment planning; synchronize priorities and resourcing across teams
• Maintain and consolidate product roadmaps, ensuring visibility into scope, timelines, funding, and capacity
• Manage dependencies and capacity; facilitate trade-offs and challenge assumptions to protect delivery outcomes
• Cross-functional and co-supplier interlocks to ensure end-to-end alignment from discovery through execution
• Create and deliver executive communications and reporting (e.g., memos, monthly updates, ad hoc requests)
• Drive continuous improvement and change adoption by standardizing best practices and translating operating model changes into clear actions

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness initiatives
• Proven ability to operate within the product development life cycle and agile methodologies
• 7+ years of experience with large, multi-team product portfolios or complex programs in product, technology, or operations with demonstrated VP-level scope and impact
• Proven ability to support and integrate multi-quarter planning cycles across diverse stakeholders (Product, Finance, Co-Suppliers)
• Strong capacity planning and portfolio management skills, including prioritization, dependency management, risk/issue management
• Executive presence with outstanding communication, and influencing skills; adept at driving clarity and decisions in ambiguous, fast-moving environments
• Excellent relationship-building skills, with ability to establish trust and lead by influence
• Proven experience delivering timely, high-quality executive communications, presentations, and reporting
• Attention to detail is a must with continuous focus on design excellence
• Strong understanding with Agile ways of working and hands-on knowledge of JIRA