Product & Parts Sales Representative

About the role

The Parts & Product Support Representative (PPSR) plays a crucial role in ensuring customer machines remain productive and efficient by promoting and selling parts, troubleshooting minor issues, and traveling to sites for assessments.

Responsibilities

• Manage customer relationships for several key accounts, focusing on parts sales and product support.
• Create after-market kit formations and provide innovative solutions to meet customer needs.
• Develop and establish new business while maintaining strong relationships with the current customer base.
• Prepare and deliver quotes for resale parts and manufactured parts through Epicor/Sage, including creating recommended spare parts lists from equipment orders.
• Work with internal departments to assist with scheduling and production of master-work orders, and make sales calls on both existing and prospective customers.
• Collaborate with the field service team on manufactured parts installations and provide support to GFW major account managers for equipment orders.
• Coordinate with supply chain reps and manufacturing planners to request and coordinate prices and lead times, and use customer and freight forwarder portals for document submission and processing.
• Follow up with customers to ensure satisfaction and address any necessary issues, and participate in “sales walk-arounds” to document final truck builds and take photos.
• Sell value through cost-improvement proposals and understand the competition to maintain the company's competitive edge.
• Work on the shop floor for a designated period each quarter or as needed to stay current with equipment changes and additions.

Requirements

• High school diploma or equivalent
• 2 years of experience at Ground Force or 3 years of similar industry experience
• Extensive knowledge of mining-related products and working knowledge of the mining/mine support equipment product line
• A good understanding of all territories and their service needs, as well as knowledge of the competition within the area served
• Excellent verbal and written communication, math, and interpersonal skills
• Strong organizational, problem-solving, time management, and analytical skills
• Proficiency with Microsoft Office and Date Entry
• Availability to work during off-hours and weekends to handle customer emergencies
• Must possess a valid Class C driver’s license and clean driving record

Qualifications

• Essential job duties include managing customer relationships, creating innovative solutions, and providing exceptional customer service.
• Must be able to work independently and effectively communicate with internal and external stakeholders.
• Requires a strong understanding of the company's products and services, as well as the ability to adapt to changing market conditions.

Skills

• Customer service and relationship management
• Product knowledge and technical expertise
• Communication and negotiation skills
• Problem-solving and decision-making abilities
• Organizational and time management skills

Benefits

• Bonus potential
• Health insurance (life, medical, dental, vision)
• Paid holidays and vacation
• 401(k) with matching contributions
• Drug-free workplace policy

Pay

Starting salary determined by experience and performance, plus commission.

Schedule

Position requires flexibility to work during off-hours and weekends to handle customer emergencies.

Benefits

• Insurance (life, medical, dental, vision)
• Paid holidays and vacation
• 401(k) with matching contributions
• Drug-free workplace policy