Product Owner (Sorted)

About the role

Own delivery for Sorted’s product organization, a cross-functional team of approximately 25 people across mobile, backend and data, design, and QA. The role sits within the product function and is accountable for delivery outcomes: what ships, when it ships, and whether committed dates hold. Strategy and discovery sit with the Sorted product lead; this role turns product direction into shipped work and owns the decisions needed to get it there.

Responsibilities

• Own delivery outcomes for the Sorted product team: scope, sequencing, and committed dates.
• Own execution sequencing within the product roadmap, turning product direction into well-defined, ready-to-build work.
• Own sprint commitments and release scope, including go/no-go decisions.
• Own scope trade-offs when delivery is at risk, escalating only when the roadmap itself must change.
• Own the delivery process across functional leads, and change it when it stops working.
• Own operational product workflows: customer service escalations, bug management, release coordination, and decision logging.
• Own delivery health: risks to scope and timeline surfaced and acted on before they become misses.

Backlog & Requirements

• Own backlog sequencing and readiness within the agreed product roadmap.
• Write and maintain clear specs and acceptance criteria, acting as the point of clarity for engineering and QA throughout the build.
• Ensure work entering development is defined, estimated, and dependency-checked before it starts.
• Keep documentation current so nothing slips between features or teams.

Delivery Leadership

• Run delivery across mobile, backend and data, design, and QA leads, bringing each to clear commitments and holding them to what they committed.
• Surface and resolve cross-team dependencies early.
• Set and defend sprint commitments; protect the team from mid-sprint scope change.
• Run the delivery ceremonies: sprint planning, backlog refinement, review, and retrospective.
• Make release scope and go/no-go decisions and communicate them clearly to the team and stakeholders.
• Coordinate releases end-to-end, including store submissions and rollout.

Operational Product Workflows

• Own the customer service escalation path from Customer Experience into product and engineering.
• Own bug triage, prioritization, and resolution tracking.
• Own decision logging so delivery decisions are recorded, traceable, and communicated.

Delivery Health & Process

• Track delivery health against committed dates and report status on a weekly cadence.
• Flag risks to scope and timelines early, each with a mitigation and a named owner.
• Continuously improve the delivery process; remove steps that do not earn their place.
• Partner with the Sorted product lead to keep delivery aligned with strategy and discovery output.
• Establish and track delivery metrics, including commitment reliability, backlog readiness, cycle time, release quality, and critical bug aging, to identify opportunities and drive improvements in delivery performance.

Communications & Collaboration

• Serve as the team's primary point of contact for questions on scope, priority, and trade-offs.
• Communicate roadmap progress, risks, and trade-offs clearly to cross-functional stakeholders.
• Work day to day with design, mobile, backend and data, and QA on feature delivery, experimentation, and ongoing maintenance work.

Who You Are

• Takes ownership without being asked; makes decisions under ambiguity and stands behind them.
• Direct and decisive across engineering, design, and QA; able to challenge scope, negotiate trade-offs, and bring teams to clear commitments.
• Precise and structured in specs, acceptance criteria, documentation, and process.
• Runs many concurrent workstreams without dropping threads; steady under pressure.
• Improves systems rather than maintaining them.
• Builds alignment across functional leads when priorities, constraints, or trade-offs conflict; influences without relying on formal authority.
• Comfortable using product, operational, and delivery data to inform prioritization, trade-offs, and delivery decisions.
• 3+ years of product ownership, product delivery, or equivalent software product experience, with demonstrated ownership of delivery outcomes; consumer mobile app experience strongly preferred.
• Experience running delivery for multi-platform teams (iOS, Android, backend).
• Strong working knowledge of Agile delivery practice, including sprint planning, refinement, and release cadence.
• Experience working with consumer mobile products at scale and within data-driven product teams preferred.
• Fluent English.