Product Owner I - Acquisition Platforms

About the role

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

Responsibilities

• Lead, manage, advocate and evangelize a product vision, strategy and roadmap for the product(s) owned, based on the needs of the business.
• Strive to understand the needs of stakeholders through discovery and strategy, defining the vision for the finished product.
• Manage the product backlog and prioritize the next feature bringing the most value to the stakeholder.
• Oversee the development, delivery, and execution of digital acquisition platforms including online account opening, online lending and various other digital application systems.
• Contribute to collaborative discussions and coordinate with internal partners, business managers, marketing, retail banking, fraud and other stakeholders, as well as consortium partners to deliver a top-in-class experience for digital acquisitions.
• Develop a deep understanding of current and future needs of stakeholders for their digital products.
• Collaborate with the team and stakeholders to create a product roadmap.
• Lead the product vision and be an advocate for the product to leadership and the stakeholders to ensure the end-to-end delivery of desired product.
• Capture, summarize and organize stakeholder needs and goals in clear and concise themes, epics, and user stories in a product backlog through research, interviews, strategic goal setting and product guides.
• Identify and map out project dependencies to inform the necessary sequence of development.
• Demonstrate understanding of and experience using Agile processes and methodologies. Participate in scrum team meetings to ensure delivery of product enhancements.
• Act as liaison and primary communicator between stakeholders and development team members, ensuring there is buy-in from stakeholders on all major decisions and strategies, and clear instructions and deliverables for the developers.
• Partner with contact center, deposit operations, MX, Technology, and other relevant areas on process and monitoring results and recommendations.
• Manage third party and vendor relationships and accountability on deliverables.
• Resolve conflicts and problem solve within the team, vendors and collaborating areas.
• Ability to plan for future work while maintaining the current delivery with rapidly changing priorities.
• Responsible for strategies and implementation of tools and processes to mitigate fraud and ensure compliance with Customer Identification Programs.
• Introduce technology, reports and processes that will support the prevention of fraudulent activity.
• Use data and insights to identify threats, strategize to execute these changes.
• Partner closely with Risk and Fraud teams to develop risk signals collection and machine learning prevention strategies.
• Supports team in staying knowledgeable on emerging issues, trends and evolving regulatory requirements with digital account opening/lending and assess potential impacts to the organization.
• Works alongside other Digital Product Owners on digital best practice and drives growth and strategy tactics to deliver frictionless digital experiences across all acquisition platforms.

Requirements

• Bachelor’s Degree.
• 3+ years in the Digital Product Owner role in Financial Institution.
• 3+ years in Digital Account Opening/Lending Platforms.
• Analytics engine (i.e. Google Analytics), must be proficient in Microsoft Suite, Digital Acquisition Admin Systems.
• Certifications: Certified Scrum Product Owner (CSPO).

Qualifications

• Must be able to work remotely.

Skills

• Agile processes and methodologies.
• Collaboration and communication skills.
• Problem-solving abilities.
• Data analysis and interpretation.
• Customer identification and fraud prevention knowledge.

Benefits

• Competitive 401k.
• Tuition reimbursement.
• Flexible work options.
• Volunteer opportunities.
• Water Cooler Chats with executive teammates.
• Clubs & Sports.
• Food truck days.

Pay

The estimated salary for this role is $94,570.00 to $113,484.00 annually.

Schedule

This position is open to flexible work arrangements, including a remote set up.