Product Owner, FMS/Financial Intermediary Svc

About the role

The Product Owner (PO) will lead the vision, development, and delivery of our FMS/FI platform and service model. This role is responsible for defining product strategy, gathering and prioritizing requirements, and working with cross-functional teams (engineering, operations, compliance, client services) to build an end-to-end FMS solution that meets regulatory requirements and provides exceptional experience for participants, caregivers, and state/managed care partners.

Responsibilities

• Develop and own the product vision, roadmap, and feature backlog for the FMS/FI service line.
• Analyze market trends, competitor offerings (e.g., Acumen, PPL, GT Independence), and state requirements.
• Define minimum viable product (MVP) and phased releases for building the service from scratch.
• Lead discovery with internal stakeholders (operations, billing, HR, payroll, tax, IT, legal, compliance).
• Translate business needs into clear user stories, requirements, and acceptance criteria.
• Validate requirements directly with end users, forming and conducting user group sessions to capture this feedback.
• Work closely with engineering, UX, and operations to design, test and deliver technical and workflow solutions.
• Serve as the day-to-day decision maker for development teams, answering questions and prioritizing issues.
• Define acceptance criteria and approve releases.
• Ensure solutions meet strict accuracy, audit, and compliance standards (IRS, DOL, Medicaid, EVV).
• Partner with operational stakeholders to develop workflows supporting payroll processing, timesheet management, employer/employee onboarding, background checks, tax filings, and customer support.
• Ensure product aligns seamlessly with service delivery, scalability, and operational efficiency.
• Stay current on state Medicaid program changes, EVV mandates, and tax/employment regulations affecting FMS.
• Ensure documentation and processes meet audit standards for state agencies and MCOs.
• Work with stakeholders to define reporting requirements (claims, invoices, utilization, budget tracking, payroll tax submissions).
• Use analytics and stakeholder feedback to drive continuous improvement.

Qualifications & Experience

• 5+ years in product ownership, service design, or project leadership.
• Experience in FMS/FI, Medicaid waiver programs, self-direction, payroll operations, or social services is highly preferred.
• Experience delivering complex, compliance-heavy services (finance, insurance, healthcare, gov-tech, etc.).
• Demonstrated success building a product or service from concept to launch.
• Experience working with agile teams and managing product backlog.
• Strong understanding of: - Employer/employee onboarding - Medicaid self-direction rules - EVV systems and integrations - Claims submission - Payroll, taxes, and garnishments - IRS/State tax filing cycles - FLSA and DOL regulations - Data security and PHI/PII protocols
• Familiarity with workflow automation, business rules engines, and API integrations.
• User story creation
• Product roadmap development
• Prioritization frameworks
• Process mapping (Visio, etc.)
• Strong analytical abilities
• Excellent communication with both technical and non-technical teams
• Ability to simplify complex regulatory requirements into actionable product features

Preferred Credentials

• Certified Scrum Product Owner (CSPO) or similar
• Experience with large Medicaid programs (e.g., CA, NY, NJ, PA, FL)
• Experience with major FMS platforms (PPL, Acumen Connect, GT Portal, Assurance SD, ResilientSD, etc.)
• Exposure to UI/UX research or service design