Product Owner - Device Software

About the role

The Senior Device Software Product Owner bridges Device Product Management and Software Engineering to translate long-term product strategies into actionable software deliverables. This role owns the end-to-end mobile app feature portfolio for connected hardware devices, driving user retention and NPS through continuous feature delivery, quality management, and data-driven optimization.

Responsibilities

• Feature Portfolio & Strategy: Own all new and existing device features in the mobile app—from initial vision and requirements through user stories, execution, launch, and post-launch iteration.
• Backlog & Prioritization: Maintain and prioritize a feature backlog focused on driving maximum lift to user retention and NPS.
• Competitive & User Research: Gather competitive intelligence, participate in product strategy sessions, and manage feedback from alpha/beta test groups.
• Story & Release Management: Translate complex features into concise user stories with acceptance criteria; manage sprint planning, backlog refinement, and user acceptance testing (UAT).
• Metrics & KPIs: Define success metrics before development begins; measure post-release performance and iterate until target KPIs are met.
• Bug Triage & Quality: Serve as the quality owner by triaging and prioritizing bug fixes to ensure engineering resolves critical issues first.
• Risk Mitigation: Identify potential launch impediments, proactively resolve sprint blockers, and lead release planning.
• Voice of the Customer: Represent customer needs directly to software engineering teams in daily stand-ups and agile ceremonies.
• Cross-Functional Enablement: Partner with Marketing, Customer Success, and Sales to build enablement materials, launch support assets, and feature documentation.
• Stakeholder Reporting: Proactively communicate progress, delivery timeframes, decisions, and risks to leadership.

Success metrics

• Increased user retention tied to the in-app device experience.
• Higher Net Promoter Score (NPS) driven by device software usability and feature performance.

Qualifications

• Education: Bachelor's degree in CS, Software Engineering, Business, or related field (or equivalent professional experience).
• Product Management: 2+ years in product management (preferably as a Product Owner) or Business Analysis, with a track record of owning shipped consumer features post-launch.
• Agile Frameworks: 2+ years working in Agile/Lean environments (Scrum, Kanban, SAFe), writing user stories, and managing sprint backlogs.
• Analytics & KPIs: Demonstrated experience defining, instrumenting, and reporting on product performance metrics.
• Core Competencies: Strong analytical, problem-solving, and cross-functional communication skills; highly organized and detail-oriented.

Preferred

• Connected Hardware: Experience with Internet of Things (IoT) products, hardware-software integration, and cross-platform mobile app development.
• Tooling: Experience with Azure DevOps and Figma.
• Scaled Agile: Familiarity with the Scaled Agile Framework (SAFe) and Agile Release Trains.
• Domain: Background in consumer-facing software or connected device ecosystems.