Product Owner, Correspondence & Digital

About the role

The Product Owner, Correspondence & Digital plays a crucial role in shaping the digital and correspondence experience across the full disability claim lifecycle. This role involves influencing how claimants, employers, and managers interact with the platform, reimagining communication journeys through AI, modern technology, and human-centered design.

Responsibilities

• Influence the end-to-end correspondence and digital strategy across the disability claim lifecycle, ensuring a seamless, compliant, and empathetic user experience
• Drive AI-enabled product development by translating business intent into validated requirements, rapidly prototyping, iterating, and refining solutions using modern tools
• Collaborate closely with Legal, Compliance, IT, and Operations to design, refine, and implement experience changes—from concept through production
• Own decision-making on requirements while actively partnering across stakeholders to balance regulatory compliance, brand integrity, and user experience at speed
• Drive cross-functional efforts and guide a team of contributors (7–8 individuals), fostering a strong team-first mindset and shared accountability for outcomes

Requirements

• 5+ years of experience in Disability, Leave, Group Benefits, or related product/operations roles (or equivalent combination of experience)
• Demonstrated ability to interpret and apply regulatory requirements (e.g., STD, LTD, FMLA, state leave programs) within communications or product decisions
• Experience leveraging technology and/or AI tools to enhance product delivery, decision-making, or customer experience
• Strong problem-solving and decision-making skills, with the ability to operate effectively in a fast-paced, evolving environment
• Proven ability to collaborate across teams, influence without authority, and contribute to a high-performing, team-oriented culture

Preferred Qualifications

• Experience in claims, disability & absence management, or IT support within the Group Benefits space
• Exposure to AI-enabled platforms or experience working in agile, product-led environments
• Familiarity with correspondence systems, claims platforms, or workflow tools (e.g., FINEOS, Quadient, or similar)
• Six Sigma or process improvement experience
• Demonstrated curiosity, learning agility, and ability to thoughtfully challenge and improve existing ways of working

Benefits

We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

Pay

The expected salary range for this position is $93,200 - $120,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Schedule

This role may have flexible hours to accommodate the needs of the team and the business.