Product Owner – Claims Innovation & Workflow Solutions

About the role

The Product Owner will help modernize claims capabilities across the Commercial P&C claims lifecycle, with a focus on workflow improvement, intelligent automation, operational efficiency, and scalable digital solutions.

Responsibilities

• Partner with Claims, Underwriting, Operations, Legal/Litigation, Finance, Technology, and the Product Manager to define the claims product vision, strategy, roadmap, and business outcomes.
• Own roadmap sequencing across claims capabilities, balancing quick wins with foundational improvements in workflow consistency, data quality, governance, usability, performance, and reuse.
• Identify and prioritize opportunities for workflow automation, straight-through processing, document and data intelligence, platform integration, and AI-enabled decision support.
• Use product and operational analytics to guide prioritization and measure success through KPIs such as cycle time, touchless rates, leakage, reserve accuracy, adjuster productivity, adoption, and customer satisfaction.
• Apply systems thinking to assess upstream and downstream impacts across Claims, Underwriting, Finance, Operations, and Technology.
• Own and continuously refine the claims product backlog based on business value, regulatory needs, stakeholder feedback, dependencies, team capacity, usage data, and product outcomes.
• Translate business needs into clear features, acceptance criteria, process flows, business rules, workflow requirements, test scenarios, and solution direction.
• Work with architecture, engineering, data, AI/ML, QA, and business SMEs to break complex claims and automation needs into scalable, deliverable increments.
• Use modern product practices, including Now / Next / Later planning, to communicate priorities and maintain delivery focus.
• Serve as the primary product contact for claims solution needs across claim types, lines of business, and shared claims functions.
• Lead discovery sessions and workshops to understand workflows, pain points, decision-support needs, process gaps, and automation opportunities.
• Align stakeholders on business process, technical constraints, dependencies, implementation tradeoffs, and adoption impacts.
• Partner with training and change management teams to support rollout readiness and adoption of new capabilities.
• Promote a customer- and adjuster-centric mindset that improves usability, consistency, efficiency, and ease of doing business.
• Lead sprint planning and backlog refinement by articulating sprint goals, priorities, expected business value, and readiness criteria.
• Ensure features are refined before development with sufficient business context, workflow logic, acceptance criteria, and validation needs.
• Partner with delivery leads, engineers, analysts, designers, QA, data, and AI/ML teams to deliver high-quality releases.
• Participate in standups, sprint reviews, and retrospectives to monitor progress, remove blockers, validate completed work, and drive continuous improvement.
• Coordinate user acceptance testing and confirm solutions meet claims needs, acceptance criteria, and quality standards.

Qualifications / Education And Experience

• Bachelor's degree required.
• 5+ years of experience as a Product Owner, Technical Product Owner, Senior Business Analyst, Product Manager, or similar role.
• 2-3+ years of hands-on claims experience with exposure to end-to-end claims operations.
• Experience delivering claims transformation, modernization, platform replacement, workflow automation, or operational improvement initiatives strongly preferred.
• Experience delivering AI-enabled or intelligent-workflow solutions, such as intelligent intake, document/image intelligence, automated triage, fraud/SIU detection, or decision support, strongly preferred.
• Experience with claims platforms such as Guidewire ClaimCenter, Duck Creek, Majesco, or similar valued; Guidewire ClaimCenter experience preferred but not required.
• 2-3+ years of P&C insurance experience, preferably Commercial and/or E&S.
• Experience working with engineering, architecture, data, QA, and business teams in Agile delivery environments required.
• Strong understanding of P&C claims operations, including FNOL, triage, coverage evaluation, adjudication, reserving, payments, recovery/subrogation, litigation, vendor/TPA management, and closure.
• Working knowledge of AI and intelligent automation use cases in claims, including related data, governance, responsible-AI, and change-management considerations.
• Strong product acumen, systems thinking, analytical ability, problem solving, communication, and stakeholder management skills.
• Ability to simplify complex business problems, define practical solution paths, and translate needs into scalable workflows, requirements, and solution designs.
• Strong knowledge of Agile product ownership, backlog management, release validation, and cross-functional delivery practices.
• Proficiency with Microsoft Office Suite; familiarity with Power BI, Copilot, Azure DevOps, Teams, ChatGPT, and similar productivity tools preferred.

Salary

The estimated salary range for this position is $140,000.00 - $180,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors.

Additional Benefits

• Healthcare and Retirement Benefits
• Comprehensive medical, dental, and vision coverage
• 401(k) with a generous employer match and profit-sharing contribution
• Wellness incentive program
• Life and accidental death and dismemberment (AD&D) insurance
• Flexible spending programs
• Short-term and long-term disability plans
• Additional Benefit Programs
• Paid time off program
• Paid charitable leave
• Paid parental leave
• Tuition reimbursement program
• Personal insurance (auto/homeowners) discounts

Benefits

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.