Product Owner/Business Analyst - Fixed Term

Responsibilities

• Quarterly Priorities and Stakeholder Alignment
• Partner with clients, the Project Manager, and team of Engineers to define each client’s Quarterly Priorities
• Ensure alignment with clients on success criteria for all work priorities
• Facilitate stakeholder alignment conversations and define MVP, including what the OpenTent team will say no to
• Communicate priority decisions back to the internal team and hold that context throughout Scrum events
• Facilitate conversations with clients to identify upcoming priorities and create longer-term product backlogs
• Backlog Ownership
• Lead requirement gathering sessions with clients to build a backlog of work and document client processes
• Lead ongoing backlog refinement: document projects into Epics, break Epics into User Stories, and ensure stories detail all acceptance criteria before entering sprints
• Hold the overall vision for the final product (“final product” meaning the functionality and result we need to enable, not what we will build/what it will look like)
• Propose and champion sprint goals in collaboration with the PM and Technical Lead
• Partner with Engineers to ensure technical requirements are clear and the team has what they need to start work on a story
• Maintain prioritized backlogs ready for Sprint Planning at all times
• Support centralizing task information in ClickUp (i.e. resources provided by clients, Project Team and client communication)
• Sign off that acceptance criteria have been met before work is released
• User Adoption and Change Management
• Support client-facing UAT, training, and change management as needed
• Develop and own project artifacts, such as process maps, to support user adoption
• Oversee system rollouts to support comprehensive client adoption
• Client Communication and Expectation Management
• Lead expectation setting on work deliverables with clients and ensure alignment on MVP solutions
• Lead and/or participate in Sprint Review and Demo meetings with clients and Engineers
• Surface and escalate risks proactively
• Lead conversations with clients to listen to concerns, questions, and feedback. Elevate risks up and down the chain internally

Requirements

• 3+ years as a Salesforce Business Analyst or Product Owner
• 1+ years experience with Salesforce NPSP or Nonprofit Cloud in a consulting context
• 1+ years working directly with nonprofit organizations
• 1+ years of change management experience
• Demonstrated experience working within Agile/Scrum methodology
• Demonstrated experience working with LLM tools such as Claude, Copilot, ChatGPT, or Gemini
• Experience defining KPIs and leading teams to achieve outcomes, including holding the line on MVP
• Comfortable managing ambiguous, fast-moving projects across multiple clients simultaneously
• Experience managing expectations from C-suite and senior stakeholders
• An excellent communicator. You can present thoughts and ideas well verbally, through emails and through visual communication you design. You are an active listener.
• A meeting facilitator. You can define meeting goals, chart the path to getting there, address meeting success roadblocks, and foster a productive and collaborative space toward achieving those goals.
• A problem solver. You are energized when you see something that could be better and motivated to do something about it