Product Owner

About the role

Join TeamViewer’s Remote Support, Access & Control domain as a technically grounded Product Owner. You will shape secure, reliable, and intuitive remote support experiences—from Remote Control and in-session workflows to client platforms, performance, product quality, and emerging agentic remote support capabilities. You will turn customer needs, product strategy, data signals, and technical insights into a focused backlog. You will make day-to-day product decisions, align stakeholders, and help agile teams deliver customer value with clarity, speed, and quality.

Responsibilities

• Own and prioritize the product backlog, balancing customer needs, business goals, technical requirements, and delivery capacity.
• Translate customer, business, and technical insights into clear requirements, user stories, and sprint-ready work.
• Partner with Product, Engineering, UX, and QA to deliver high-quality solutions through agile development practices.
• Drive the evolution of Remote Support, Remote Access, and AI-powered support experiences, including automation and agentic workflows.
• Define success metrics and use product data, customer feedback, and operational insights to improve adoption, quality, reliability, and customer satisfaction.
• Align stakeholders across the organization on priorities, trade-offs, roadmap execution, and release readiness.

Requirements

• Experience as a Product Owner, Product Manager, Business Analyst, or similar role within agile software development.
• Strong experience managing backlogs, defining requirements, prioritizing work, and driving cross-functional delivery.
• Ability to translate customer needs, business objectives, and technical concepts into actionable product requirements.
• Familiarity with AI-powered products, workflow automation, or agentic experiences, including responsible AI considerations.
• Strong analytical, communication, and stakeholder management skills.
• Experience with SaaS, enterprise software, remote support, IT operations, security, or related technology domains.

Benefits

• Competitive compensation and bonuses
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
• Open door policy and business casual dress code

Work location for this position is Austin, TX.