Product Owner

About the role

We are seeking a highly skilled Product Owner to lead product vision, backlog management, and requirements for Merchant Services and Commercial Payments. The ideal candidate combines business acumen, requirements expertise, excellent communication, and hands-on Agile delivery experience. This role requires someone who can own, prioritize, and drive the work end-to-end, ensuring the squad has clear user stories, acceptance criteria, alignment with stakeholders, and coordinate downstream application efforts.

Responsibilities

• Own the product backlog for Transmission Utility; ensure epics, features, and PBIs are clearly written, prioritized, and aligned with business goals.
• Write high-quality user stories with acceptance criteria that meet Definition of Ready (DOR).
• Break down complex business and technical needs into actionable requirements.
• Conduct backlog refinement sessions with engineering, QA, architecture, and stakeholders.
• Partner with BA, Tech Leads, and architects to define requirements for integrations with Deluxe, and other internal systems.
• Partner closely with the Line of Business, dev teams, and vendors to ensure requirements accurately reflect needs and constraints.
• Translate business needs into clear deliverables for the engineering squad.
• Provide updates, demos, and insights to executives and cross-functional stakeholders.
• Serve as the primary liaison for the squad, ensuring delivery teams have clarity each sprint.
• Ensure adherence to Agile and release processes, including intake, refinement, sprint planning, and definition of done.
• Quickly identify risks or blockers, escalating appropriately.
• Work in alignment with Release Management to support deployments, warranty windows, and product readiness.
• Ensure user stories and requirements support accurate QA test cases and traceability.
• Maintain delivery metrics and collaborate with engineering to improve throughput.
• Promote strong controls around requirements, release protocols, and governance.

Qualifications

• 5–7 years of experience as a Product Owner, Product Manager, or senior Business Analyst with direct responsibility for writing requirements.
• Demonstrated ability to write high-quality user stories, acceptance criteria, and process flows.
• Strong understanding of Agile frameworks (Scrum, SAFe, Kanban).
• Strong communication skills—able to translate between business and technology.
• Experience partnering with cross-functional teams and vendors.
• Product Owner certification (CSPO, PSPO, PMPO, or equivalent).

Preferred Experience

• Experience supporting system migration, fintech, banking, payments, or data-heavy application work.
• Experience with Lockbox, Remote Capture, or payments transmission systems.
• Experience working with offshore teams.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.