Product Owner, AI Agents and Automation

About the role

Your role will include shaping how modern LLM systems, human-in-the-loop feedback, and computer-use agents redefine an entire industry. Specifically:

• Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to rollout.
• Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy.
• Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards.
• Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation.
• Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.

Responsibilities

• Lead end-to-end development for our AI platform and customer experiences, from initial roadmap to rollout.
• Partner with engineers to design prompt strategies, evaluation frameworks, and guardrails—balancing latency, cost, and accuracy.
• Serve as the technical translator between engineering and the broader organization, establishing AI best practices and platform standards.
• Drive systematic improvement in answer quality, customer satisfaction, and automation rates through rigorous experimentation.
• Work with partners at OpenAI to evaluate and deploy the next generation of voice models and workflow automation.

Requirements

• You live and breathe AI. You read the release notes when a new model drops and you’ve already built your own custom workflows.
• You are comfortable diving into technical conversations about API design and system architecture, translating complex concepts for any audience.
• You are familiar with SQL and comfortable diving into the data to answer your own questions and validate hypotheses.
• You are passionate and curious for AI systems including modern LLMs, etc. You have a track record of taking complex, strategic ideas and turning them into scalable, production-grade products.

Qualifications

• 3+ years of experience in a technical role like forward deployed engineering, technical product management, or similar at a fast-paced startup.

Skills

• Living and breathing AI.
• Comfortable diving into technical conversations about API design and system architecture.
• Familiarity with SQL and ability to dive into data.
• Passion and curiosity for AI systems including modern LLMs, etc.
• Track record of taking complex, strategic ideas and turning them into scalable, production-grade products.

Benefits

• We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others.
• Equity opportunities may also be part of your total rewards package.

Pay

The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future.

Schedule

We offer flexible schedules to accommodate your needs.