Product Owner - Agile

Regular, full-time position. English fluency required. Work shift: 1st shift (United States of America).

About the role

This role is a Product Owner in the Scaled Agile Framework who partners with product managers to balance business, technology, and design priorities to deliver brand-defining product and service experiences. The position requires the ability to understand strategic impacts but concentrates on the day-to-day details to ensure tactical execution.

In some Agile teams, there may be Product Owners from both the Business and the Tech side with joint accountability for the Agile team’s results. In rare instances where the business cannot provide a PO, a Tech PO could step in to fulfill the responsibilities.

The Product Owner executes the strategy for their area of responsibility based on client and company needs, which can include client experience, back office processes, or systemic processes outside the client journey. They are a key resource in backlog management for the teams and work hand-in-hand with Product Managers to translate the product vision into epics and features actionable by the delivery teams. The work spans the entire delivery process, from identifying areas for improvement to authoring user stories, collaborating with technical leads/scrum teams, and overseeing tactical execution.

Responsibilities

• Lead their delivery team’s priorities in PI planning, sprint planning, and other agile ceremonies, aligned to larger experience platform priorities and vision defined by product management.
• Align with product managers to clearly articulate product strategy to the delivery team.
• Deliver new experiences by working directly with delivery, experience design, business, and operations partners to design new products and improvements to existing capabilities.
• Author and maintain the team’s backlog of user stories and serve as a subject matter expert on features, user stories, and product capabilities.
• Perform triage on critical issues and communicate consistently and clearly with all concerned parties.
• Serve as a key resource to the development team to answer questions, provide clarifications, and conduct and coordinate business validation, focusing on fitness for use.
• Update leadership on the epic and feature delivery schedule, including dependencies impacting deliverables, along with recommended solutions.
• Partner with solution architects and other technical leads to ensure their solutions effectively address program priorities while balancing client experience and technical integrity.
• Facilitate sprint planning with stakeholder groups to drive alignment and visibility for which features will be built when, ensuring overall adherence to the product roadmap and enterprise strategic themes.
• Facilitate sprint demos and provide final acceptance for completed user stories in sprint demos, ensuring the story meets acceptance criteria and its definition of done.
• Coordinate the creation of release-specific business documents, such as support model definitions, go/no-go approvals, internal release notes, and release-related living documents.
• Ensure all Product Management Lifecycle (PML) process & procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met.
• Partner with product managers on evidence to support recommendations.

Requirements

• Bachelor’s degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience.
• Five or more years of banking, financial services, digital, or other relevant work experience.
• Three or more years of product, analysis, technology, and/or design experience.
• Three or more years of leading cross-functional teams.
• Experience defining and delivering digital business initiatives to execute on a product roadmap.
• Demonstrated technical acumen and an ability to work with the technology organization to align product and technology roadmaps.
• Ability to translate strategic plans into tactical daily actions for execution.
• Ability to lead cross-functional teams without formal authority.
• Comfortable managing concurrent projects in a fast-paced, results-driven environment.
• Comfortable with ambiguity, leading work autonomously, and making independent decisions.
• Strong analytical skills, ability to interpret data and trends, diagnose problems, and recommend action plans to resolve issues.
• Excellent skills in presentation, facilitation, communication, and negotiation.

Preferred Qualifications

• Previous experience working as a Product Owner for Agile team(s).
• Experience working with distributed teams (onshore/offshore).
• Certified SAFe® Product Owner/Product Manager (or equivalent).

Other Job Requirements

• Sitting: Constantly (More than 50% of the time).
• Standing: Frequently (25% - 50% of the time).
• Walking: Frequently (25% - 50% of the time).
• Visual / Audio / Speaking: Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• Manual Dexterity / Keyboarding: Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Availability: Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel: Minimal and up to 10%.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Eligibility for specific benefits may be determined by the division of Truist offering the position.

• Medical, dental, and vision insurance.
• Life insurance, disability, accidental death and dismemberment.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment, along with 10 sick days and paid holidays.
• Depending on the position and division, may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.