Product Operations Manager, Feedback Loops

About the role

We're hiring a Product Operations Manager — Feedback Loops to own and continuously improve how customer signal flows into product and research decisions at Anthropic.

Key Responsibilities

• Own the single, org-wide pipeline that captures customer feedback from every channel into one structured system of record that serves every product surface.

• Build intake workflows that meet teams where they already work (Slack, Gong, CRM) without creating a documentation tax.

• Obsess over the submitter experience so that sharing feedback is faster than not sharing it.

• AI-Enabled Synthesis & Triage

  • Build Claude-powered pipelines that enrich, tag, cluster, and summarize unstructured feedback into trackable issues.

  • Design the human-in-the-loop model: Claude proposes, PMs and field teams correct, and the system learns from those corrections over time.

  • Partner with Engineering and Research on tooling strategy, evals, and the closed-loop data that makes synthesis quality measurably improve.

• Routing & Closing the Loop

  • Establish clear routing so the right feedback reaches the right product or research owner at the right time.

  • Build the visibility layer that gives GTM and Support a clear line of sight from customer input to roadmap outcome.

• Voice of the Customer Programs

  • Partner deeply with GTM, Customer Success, and Sales to design and run structured voice of the customer programs.

  • Define what "high-signal" means: feedback tied to specific use cases, blocker severity, revenue context, and customer segments so product teams can make confident tradeoffs.

• Continuous Improvement

  • Define and track success metrics for feedback loop health.

  • Run regular retros with Product and GTM partners and feed learnings back into process and tooling improvements.

  • Scale what works through documentation and enablement.

Requirements

• 7+ years in product operations, customer insights, voice of the customer programs, or related roles in fast-paced tech companies.

• Have personally shipped AI-enabled processes and systems.

• Have owned a customer feedback program end-to-end.

• Have operated in horizontal, cross-org roles before.

• Be comfortable with ambiguity and create structure where none exists.

• Be service-oriented and obsessed with making it easy for others to do great work.

Qualifications

• Years of experience required will correlate with the internal job level requirements for the position.

• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience.

• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience.

Benefits

• Annual Salary $260,000—$325,000 USD

• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

Pay

The annual compensation range for this role is listed below.

Schedule

Logistics