Product Operations Manager

About Us

Techwave is a leading global IT and engineering services and solutions company revolutionizing digital transformations. We enable clients to maximize their potential and achieve greater market success through a wide array of technology services, including Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of Things (IoT). Founded in 2004 and headquartered in Houston, TX, USA, Techwave leverages expertise in Digital Transformation, Enterprise Applications, and Engineering Services to help businesses accelerate growth. We foster a culture of growth and inclusivity, challenging our team at every step and providing opportunities to excel.

Responsibilities

• Support execution of product management standards, lifecycle processes, and operating procedures across product teams.
• Maintain and update product operations artifacts such as templates, guidance, and standard reports.
• Support configuration and day-to-day administration of Azure DevOps, including intake queues, backlog hygiene, workflows, and standard views.
• Assist with intake and triage operations to ensure data quality, completeness, and adherence to defined governance.
• Support coordination and execution of operational forums such as intake reviews, product reviews, and working sessions.
• Identify operational gaps or inefficiencies and escalate improvement opportunities to Product Operations leadership.
• Support development and maintenance of standardized product analytics, dashboards, and scorecards.
• Assist with preparation and validation of executive-ready reporting and operational insights.
• Partner with Product Managers to support adoption of product standards, tools, and reporting practices.
• Serve as a point of support for product operations and reporting questions, providing guidance within defined standards.
• Contribute to documentation, playbooks, and enablement materials to support consistent global adoption.
• Operate effectively within a global delivery model, collaborating across time zones and teams.
• Execute assigned priorities with attention to detail, escalating risks, dependencies, or data issues as needed.

Requirements

• Bachelor’s degree in a relevant field.
• 3–5 years of experience in product operations, program management, product analytics, or related operational roles.
• Hands-on experience supporting tools such as Azure DevOps for intake, backlog management, or reporting.
• Understanding of product management processes, delivery lifecycles, and operational governance.
• Experience working in execution-focused roles with defined standards and processes.
• Strong organizational, analytical, and communication skills.
• Ability to work effectively with cross-functional and distributed teams.

Preferred Qualifications

• Experience supporting product analytics or reporting tools such as Power BI, Amplitude, or Pendo.
• Experience supporting intake, backlog management, or portfolio reporting practices.
• Experience working within professional services or large, matrixed enterprise environments.
• Familiarity with Agile delivery models and operational forums.
• Experience working in a Global Delivery Center or offshore delivery environment.

Location: Hyderabad