Product Operations Manager

About the role

StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

Role Specifics

• Work Location: Remote (US)
• Travel: 10%
• Reporting Structure: Reports to the Senior Director, Product

What You'll Do

• Process Enablement: Support improvements in how product and design work is planned, tracked, and delivered. Help identify and operationalize new or refined workflows to reduce friction and improve visibility.
• Project Coordination: Track and coordinate execution of product-related initiatives and pilots, helping ensure timelines and scope are clearly defined and dependencies are managed effectively.
• Reporting & Insights: Collaborate with Product Managers, Product Owners, Designers and Analysts to compile dashboards and reports on key metrics. Help organize data and insights that can inform decision-making.
• Cross-Team Collaboration: Partner closely with cross-functional teams to ensure product priorities are clearly communicated and well-understood across stakeholders, with attention to change management needs.
• Tool & Resource Support: Help manage tooling, templates, and practices that support efficient product operations, including documentation, process guides, and internal communication.
• Risk & Dependency Management: Identify and escalate risks, blockers, and cross-team dependencies, collaborating with others to resolve them proactively.
• Stakeholder Updates: Assist in preparing updates, roadmap views, and communications for stakeholders - internal and external.

Required Qualifications

• 3+ years of experience in product operations, program management, or related roles in a SaaS or B2B software environment.
• 1+ years of people leadership or mentorship experience, with demonstrated ability to support, mentor, and manage direct reports.
• Proven track record supporting the delivery of cross-functional initiatives or product workflows with measurable operational impact.
• Strong analytical skills with the ability to track key metrics, synthesize data, and surface actionable insights.
• Skilled in stakeholder coordination and internal communications across product, engineering, and commercial teams.
• Highly organized and outcome-oriented, with a focus on clarity, consistency, and execution efficiency.
• Comfortable working in dynamic environments, adapting to shifting priorities and supporting decision-making under ambiguity.
• Proficient with modern product and collaboration tools (e.g., Jira, Confluence, Monday, Miro, Asana, etc.).

Preferred Qualifications

• Experience supporting SaaS platforms that manage complex workflows, especially in industries such as higher education, student housing, or enterprise operations.
• Experience using Pendo or similar product analytics tools to track user engagement, analyze feature adoption, and support data-informed product decisions.
• Familiarity with the operational needs of B2B SaaS businesses that blend product-led and sales-led growth strategies.
• Exposure to customer lifecycle programs—onboarding, enablement, support, and upsell—and the processes that support them.
• Passion for enabling products that improve community experiences, resident engagement, or event and facilities management.
• Prior involvement in managing user research operations, gathering voice-of-customer inputs, or supporting product feedback forums.
• Experience coordinating across multi-regional or global product teams, with an eye toward process consistency, scalability, and compliance.

Pay

US - Salary Range $115,000—$140,000 USD

Schedule

Remote (US)