Product Operations Manager

About the role

The organization operates in the SaaS industry, focusing on technology that supports advancements in human health. It addresses challenges in delivering and scaling complex product portfolios and partner-enabled offerings. The company collaborates with external partners to integrate solutions and ensures operational readiness to support growth and scalability within the health technology sector.

The Product Operations Manager is responsible for establishing and managing the frameworks, processes, and cross-functional coordination needed to successfully deliver and scale existing products and partner solutions. This role ensures operational readiness for product releases and enhancements, translating customer feedback into actionable operational plans. Working closely with multiple internal teams and external partners, this individual drives alignment and accountability across the product lifecycle with a high degree of autonomy.

Responsibilities

• Establish and maintain operational readiness frameworks for products, releases, and partners
• Define and enforce criteria to ensure offerings are implementable, supportable, and scalable
• Build and standardize processes for product releases, partner enablement, and execution
• Coordinate cross-functional execution across Product, Professional Services, Sales, Marketing, Support, and Engineering
• Serve as the central coordinator for third-party partners, ensuring operational alignment and scalability
• Translate product enhancements and partner initiatives into clear operational plans with workflows and ownership
• Maintain structured customer feedback loops from internal and external Product Advisory Councils
• Identify and resolve gaps between product design and actual customer usage
• Define and track metrics on readiness, efficiency, and partner performance
• Communicate readiness status, risks, and dependencies to stakeholders and leadership
• Continuously improve processes to reduce friction and support scaling

Requirements

• 6+ years of experience in Product Operations, Organizational Readiness, Project Management, or Product Management
• Bachelor’s degree
• Clinical trial experience preferred but not required
• Strong ability to create structure in ambiguous environments
• Proven success driving cross-functional initiatives without direct authority
• Excellent organizational and operational thinking skills
• Strong stakeholder management and communication skills, including executive interaction
• Ability to balance strategic thinking with hands-on execution
• Experience working with third-party vendors or strategic partners preferred

Benefits

• Comprehensive medical, dental, vision, and life/LTD insurance
• Strong employer contribution to health premiums
• Focus on wellness and work/life balance with flexible schedules and locations
• Weekly company-wide standups
• Collaborative culture emphasizing quality and user experience