Product Operations Manager
About the role
PosterElite is one of the most trusted names in labor law compliance solutions for the Payroll, HCM, HR, Benefits, and related industries. Through our national network of partners—ranging from technology platforms to service providers—we help businesses navigate ever-changing labor law requirements with confidence. As compliance becomes increasingly complex, our mission is simple: empower our partners to deliver reliable, scalable compliance solutions to their clients—driving stronger engagement, retention, and long-term growth. We are a remote-first team that values ownership, clarity, and continuous improvement in how we operate.
Responsibilities
Own the technical escalation process, partnering with Product, Customer Support, and Engineering to investigate and resolve complex issues
Reproduce bugs, gather technical details, and ensure engineering teams have the information needed to move quickly
Help prioritize engineering work across support escalations, product initiatives, operational improvements, and technical debt
Cook up engineering projects and initiatives, maintaining visibility into priorities, timelines, risks, dependencies, and delivery progress
Coordinate with engineering leadership to improve planning, prioritization, and execution across competing initiatives
Improve workflows, processes, and documentation that increase engineering efficiency and operational consistency
Coordinate incident response efforts and support root-cause analysis and long-term remediation
Track operational metrics and identify opportunities to reduce bottlenecks, recurring issues, and manual work
Serve as a trusted cross-functional partner, helping teams stay aligned and focused on the highest-impact work
Qualifications
3+ years of experience in Engineering Operations, Technical Project Management, Technical Support, Software Delivery, or a related role
Strong understanding of software development lifecycles, engineering workflows, and release processes
Experience coordinating technical projects or cross-functional initiatives from planning through execution
Familiarity with project management and issue-tracking tools such as Jira, Linear, GitHub, or similar platforms
Familiarity with APIs, integrations, application logs, browser developer tools, SQL, scripting, and technical troubleshooting methodologies
Strong communication, organization, prioritization, and stakeholder management skills
Experience in SaaS, technology, or software-driven environments
Familiarity with Agile, Scrum, Kanban, or similar software development environments